{"id":2501752,"url":"https://alion.io/job/sunbit-jr-workforce-analyst","title":"Jr. Workforce Analyst","company":{"id":58831,"name":"Sunbit","domain":"sunbit.com","url":"https://alion.io/company/sunbit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":90000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1675},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"SQL","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-13T17:48:14Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T01:26:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nJOB TITLE: Jr. Workforce Analyst\nLOCATION: Las Vegas, NV (onsite)\nThe Company:\nSunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.\nWe are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.\nWhat makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.\nWe pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.\nToday, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.\nThe Role:\nThe team at Sunbit is looking for a self-motivated and ambitious Junior Workforce Analyst join our team in Las Vegas, Nevada. You will support the Customer Service leadership team by developing and maintaining agent level dashboards and Real-Time call queue monitoring as well as providing insight/analysis of call handling effectiveness and all Key Performance Indicators (KPIs) via accurate reporting.\nPlease Note: This position is in a Call Center, in office (non-remote) environment\nRequirements\nWhat You'll Be Doing:\nOwnership of site, leader, agent-level dashboards, and gamification initiatives.\nProducing and analyzing management reports to support inbound and outbound operations.\nActing as the main point of contact for volume forecasting, ensuring accurate forecasts across multiple business lines.\nEnsuring strategic alignment through forecast modeling, collaborative planning, and effective communication.\nCollaborating with cross-functional teams to identify opportunities, implement solutions, and measure improvements to meet business objectives.\nClearly communicating forecasted workload, assumptions, changes, and inputs to relevant stakeholders.\nPartnering with leaders and their teams on capacity planning and resource strategy modifications.\nLeading process improvements to enhance efficiency and drive change management across multi-contact environments.\nIdentifying opportunities to improve contact center metrics and conducting deep-dive analyses to address forecasting deviations.\nWhat You'll Bring:\n6 months to 2+ years of experience in Operations or Workforce Management, with a strong understanding of business unit operations, systems, and WFM analytics, including forecasting and workforce planning.\nStrong quantitative and analytical skills, with proficiency in Excel and Google Sheets. Experience with APIs, SQL, and/or Sigma reporting is beneficial but not required.\nExperience with workforce management systems is preferred; Verint scheduling is a plus- please mention if you have experience with this tool.\nProficiency in phone system reporting and scheduling tools such as Verint, NICE, IEX, Cisco, and Five9.\nExpertise in emerging practices and technologies for workforce planning, scheduling, and forecasting.\nAbility to identify process improvement opportunities, recognize patterns, and implement effective solutions.\nExcellent interpersonal, written, verbal, and listening communication skills.\nWhy Choose Sunbit?\nSunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.\nPeople choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.\nThe Perks:\nJoin one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) \nMission driven + empowered + collaborative\nCompetitive pay and stock options\nUnlimited PTO\nHealth Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave\nNewly added HSA and Pet Insurance\n401K Plan with Matching \nCell Phone Stipend \nTeam based strategic planning + Team owned deliverables\nSunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.\nRecruitment Fraud Disclaimer\nWe’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @ sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at  to confirm.\nWe ask that you contact  only about potential instances of fraud.  does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to  directly, and your email about your application will be deleted from our systems.","description_format":"text","description_chars":6687,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Parental leave","Stock options","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-14T06:11:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/sunbit-jr-workforce-analyst","json_url":"https://alion.io/job/sunbit-jr-workforce-analyst.json","meta":{"generated_at":"2026-10-15T05:21:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7781,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58831},"rest":"https://alion.io/mcp/rest/get_company?id=58831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsunbit-jr-workforce-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsunbit-jr-workforce-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsunbit-jr-workforce-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sunbit-jr-workforce-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsunbit-jr-workforce-analyst"}]}