{"id":2659910,"url":"https://alion.io/job/sunbit-manager-customer-care-training-enablementld","title":"Manager, Customer Care Training - Enablement/L&D","company":{"id":58831,"name":"Sunbit","domain":"sunbit.com","url":"https://alion.io/company/sunbit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":164000,"period":"year","method":"role_country_seniority_unknown","sample_n":8287},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Human-in-the-Loop","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-15T22:00:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T09:02:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nJOB TITLE: Manager, Customer Care Training\nLOCATION: Las Vegas, NV\nREPORTS TO: SVP, Human Resources\nThe Company\nSunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.\nWe are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.\nWhat makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.\nWe pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates - 90%+ in auto service and 85%+ in dental - while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.\nToday, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.\nThe Role:\nSunbit is hiring a Manager, Customer Care Training - Enablement/L&D to own how our Las Vegas Customer Care team learns the work, from day one through full proficiency.\nYou will lead our frontline trainers, and own Care new hire onboarding and curriculum. You will create and manage a Care Learning Council that sets training priorities, builds and delivers tailored programs, and evaluates success with key center leadership and stakeholders.\nThe outcome we care about: agents who handle customer and merchant conversations with curiosity, accuracy, and compliance, and who get to the floor confident and ready.\nThis is a hands-on role. You will design and deliver training yourself, while directing and supporting a team and a system that scales with the Care Center.\nRequirements\nWhat You'll Own:\nCare New Hire Onboarding\nOwn Care new hire onboarding end to end: curriculum, schedule, and the partnership with our nesting team.\nSet time-to-proficiency targets with Care leadership and report against them.\nPartner with the People Team so company onboarding and Care onboarding connect into one experience for new hires.\nPartner with dedicated trainers to co-facilitate Care new hire onboarding, periodically leading select modules and classroom sessions to support employee readiness.\nCare Curriculum\nAssess skill gaps across new and tenured agents using QA, performance, and customer data.\nDesign, deliver, and maintain training on supporting customers and merchants: core customer service skills, curiosity and problem solving, products, systems, and process changes.\nBuild regulatory requirements for customer interactions into Care training so agents learn compliant behavior as part of the work, not as a separate course.\nUse a mix of methods: classroom, virtual, e-learning, on-the-job coaching, and refreshers.\nWork with subject matter experts and the Care knowledge base owners to keep content accurate as products and policies change.\nCare Learning Council\nStand up and run the Care Learning Council with leadership and key stakeholders to set training priorities, triage requests, and retire training that is not working.\nMove Care training from request-driven to a prioritized roadmap.\nTeam Leadership\nLead, coach, and develop the frontline trainer team.\nSet delivery standards and certify trainers against them.\nMeasurement and Records\nBuild assessments that measure competency, not just completion.\nTrack outcomes such as time to proficiency, QA scores, and early-tenure attrition, and use them to change learning and programs.\nMaintain accurate training records in the LMS to support compliance and audit requirements.\nWhat You Bring:\n5-7 years training high-volume, hourly frontline teams, ideally in a call center or customer care environment, with 3+ years leading trainers.\nA track record of building new hire programs that shorten time to proficiency.\nStrong grounding in instructional design and adult learning, with the judgment to keep training practical.\nExperience turning regulatory requirements for customer interactions into usable training; financial services strongly preferred.\nLMS administration experience, Workramp preferred; SCORM familiarity.\nComfort working with data: QA results, attrition, and proficiency metrics.\nCredibility on the floor with agents and supervisors, and strong facilitation skills.\nWhy Choose Sunbit?\nSunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.\nPeople choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments-offering high approvals, speed, and zero fees-Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.\nThe Perks:\nJoin one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024) \nMission driven + empowered + collaborative\nCompetitive pay and stock options\nUnlimited PTO\nHealth Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave\nNewly added HSA and Pet Insurance\n401K Plan with Matching \nCell Phone Stipend \nTeam based strategic planning + Team owned deliverables\nSunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.\nRecruitment Fraud Disclaimer\nWe’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @ sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at  to confirm.\nWe ask that you contact  only about potential instances of fraud.  does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to  directly, and your email about your application will be deleted from our systems.","description_format":"text","description_chars":7625,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Health insurance","Parental leave","Stock options","Unlimited PTO"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-16T00:20:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":46,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sunbit-manager-customer-care-training-enablementld","json_url":"https://alion.io/job/sunbit-manager-customer-care-training-enablementld.json","meta":{"generated_at":"2026-10-17T10:57:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14317,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58831},"rest":"https://alion.io/mcp/rest/get_company?id=58831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsunbit-manager-customer-care-training-enablementld"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsunbit-manager-customer-care-training-enablementld"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsunbit-manager-customer-care-training-enablementld"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sunbit-manager-customer-care-training-enablementld\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsunbit-manager-customer-care-training-enablementld"}]}