{"id":2959664,"url":"https://alion.io/job/suncor-temporary-customer-service-advisor","title":"Temporary Customer Service Advisor","company":{"id":6177,"name":"Suncor","domain":"suncor.com","url":"https://alion.io/company/suncor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T22:33:14Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T01:09:17Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Suncor, we produce and provide energy.\nWhen you join Suncor, you become part of a company that has built a solid foundation for both business and employee success. We are a place where talented people thrive. As part of our team, you play a vital role in delivering energy we all rely on, and you'll make a meaningful impact in the communities where we live and work.\nAre you passionate about providing best in class Customer Service and representing Petro-Canada? Then this is the role for you! This role provides professional Customer Service and guidance for Petro-Canada’s Retail and Wholesale network, with more than 1,800 locations across Canada, as well as our overseas call centre partners.\nWhat we offer:\nWe recognize your contribution and offer a range of rewards and development opportunities designed to support your success. Benefits/perks listed below may vary depending on the nature of your employment with Suncor and the region where you work.\nStrong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension programs, and savings plans with company matching\nBenefits: utilize an employee assistance program and comprehensive company-paid health, dental, and vision benefits for you and your family to support your mental, physical, and financial well-being\nGenerous time-off: enjoy generous paid vacation time and personal time-off to recharge and maintain a healthy work-life balance\nTalent development programs: Internal mobility, succession planning, and employee training and development programs are just a few ways we’re dedicated to your development\nMinimum Requirements:\nPost-Secondary education\nStrong communication skills, both written and verbal \nFluency in French is an asset\nThree years of experience in a customer-facing role \nExperience in a retail environment \nStrong conflict resolution and problem-solving skills \nProven capacity to multitask, prioritize competing priorities and employing a continuous improvement mindset \nCollaboration and independent working proficiency \nDon’t have all the qualifications listed? That’s ok! Apply anyway. We acknowledge the value of transferrable skills.\nResponsibilities:\nUphold the Petro-Canada brand by professionally resolving issues for guests and customers via phone and email using strong comprehension skills and a positive, enthusiastic attitude\nResolve complex concerns from a variety of areas including Petro-Points, car wash, mobile app, SuperPass, EV chargers, etc., ultimately improving customer satisfaction and loyalty\nLead case investigation meetings with our call centre partners to provide guidance in best-in-class customer service issue resolution \nProvide insight and raise awareness to case trends and identify continuous improvement opportunities\nDrive results by providing strategic direction on areas for improvement in service levels provided by outsourced and geographically dispersed call centre agents \nConsult with internal business partners to find the best solutions and provide accurate responses to customer queries\nDocument interactions from calls and emails in the appropriate tracking systems to ensure accurate and timely logging of responses and actions \nCollaborate, provide support, and share knowledge with team members to improve the customer experience and promote internal development \nSupport the Learning, Training and Recruitment team as required, such as Site Operating Procedure (SOP) and Field Operating Procedure (FOP) updates\nProvide insight and feedback to internal product owners to ensure customer service tools are fit for purpose \nEnsure most up-to-date Petro-Canada customer facing initiatives are known and understood by all call centre agents \nLocation and other key details:\nThis is an office-based role. You will work out of the Calgary head office, located in the Suncor Energy Centre at 150 - 6th Ave S.W.\nThis is a temporary position\nHours of work are a regular 40-hour work week, Monday to Friday\nOur business professional roles follow internal compensation guidelines, and the pay band will generally be based years of experience and scope of work\nThink we are a fit? Apply now!\nSuncor is committed to providing equal opportunities for employment and building an inclusive, results-oriented and high-performance culture where all members of our team feel safe, valued and respected.","description_format":"text","description_chars":4449,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Annual bonuses"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Resources","Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-20T22:33:14Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":0.945,"age_days":8,"expected_fill_days":17,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/suncor-temporary-customer-service-advisor","json_url":"https://alion.io/job/suncor-temporary-customer-service-advisor.json","meta":{"generated_at":"2026-10-29T06:04:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6177},"rest":"https://alion.io/mcp/rest/get_company?id=6177"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuncor-temporary-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuncor-temporary-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuncor-temporary-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suncor-temporary-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuncor-temporary-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2959664}},{"tool":"search_jobs","arguments":{"company":"suncor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2959664},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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