{"id":2436869,"url":"https://alion.io/job/suncorp-claims-manager","title":"Claims Manager","company":{"id":3624686,"name":"Suncorp","domain":"suncorp.co.nz","url":"https://alion.io/company/suncorp-co-nz","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":124000,"period":"year","method":"role_country_seniority_unknown","sample_n":32},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T22:53:47Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-14T08:02:35Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Thinking About a New Career Path? Come Join Suncorp in Adelaide!\nFull-Time - Claims Manager (Terri Scheer Insurance)\nAre you looking for a rewarding role where you can make a genuine difference for customers during challenging times?\nWe're currently recruiting a Claims Manager to join our Terri Scheer Insurance team in Adelaide, supporting customers and property managers across Australia with landlord insurance claims.\nWhether you come from a claims, property management, insurance, or customer service background, this is an opportunity to build a meaningful career with one of Australia's most trusted insurers. You'll be supported by an experienced team, ongoing development opportunities, and a culture that puts customers at the heart of everything we do.\nWhat You'll Be Doing\nAs a Claims Manager, you'll:\nManage cases and tasks from initial intake through to resolution.\nDeliver high-quality customer service while building positive relationships with clients and stakeholders.\nReview information and documentation to assess outcomes in line with policies, procedures, and relevant guidelines.\nMake informed decisions within delegated authority and communicate outcomes clearly and professionally.\nMaintain accurate records and ensure timely processing of work.\nBuild and maintain effective working relationships with customers, colleagues, and external partners.\nPrioritise and manage workloads to meet service standards, deadlines, and organisational objectives.\nIdentify opportunities to improve processes and achieve positive outcomes.\nCollaborate with team members to support shared goals and contribute to continuous improvement initiatives.\nWhat You'll Bring\nWe're looking for people who have:\nA passion for delivering outstanding customer service\nStrong communication and relationship-building skills\nEmpathy and resilience when supporting customers through difficult situations\nExcellent time management and organisational skills\nThe ability to prioritise work and manage competing demands\nStrong problem-solving and decision-making capabilities\nKnowledge of general insurance principles and claims management processes\nThe ability to interpret policy wordings and apply them accurately\n\nWhat We Can Offer You:\nAt Suncorp, we offer benefits that support, empower, and reward our people. Some of our perks include:\nCompetitive annual salary\nFlexible work arrangements - a hybrid working model that lets you work from home and the office.\n Employee discounts and rewards - exclusive offers at over 400 major Australian retailers, including Myer, David Jones, Coles, and Woolworths, as well as discounts on Suncorp products and insurance. (only eligible for permanent employees)\nStudy support - we encourage ongoing learning and offer study support to eligible employees.\nParental leave - 20 weeks of paid parental leave for primary carers.\nWellness programs - including discounts on health insurance and gym memberships.\nNote: Specific benefits may vary depending on role, level, and location.\nChase the Sun - Apply Now!\nIf this sounds like the opportunity you’ve been looking for, apply online today!\nAt Suncorp, we’re committed to building futures and protecting what matters. We embrace diversity and encourage you to apply-even if you don’t meet every requirement. We’d love to hear from you!\nAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.","description_format":"text","description_chars":3771,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Gym membership","Health insurance","Hybrid work","Parental leave","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T10:57:05Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.721,"p_room":0.75,"age_days":21,"expected_fill_days":25,"reasons":["conf:3","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/suncorp-claims-manager","json_url":"https://alion.io/job/suncorp-claims-manager.json","meta":{"generated_at":"2026-10-14T08:03:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9249,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3624686},"rest":"https://alion.io/mcp/rest/get_company?id=3624686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuncorp-claims-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuncorp-claims-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuncorp-claims-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suncorp-claims-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuncorp-claims-manager"}]}