{"id":2967474,"url":"https://alion.io/job/suncorp-consumer-underwriting-operational-leader","title":"Consumer Underwriting Operational Leader","company":{"id":3624686,"name":"Suncorp","domain":"suncorp.co.nz","url":"https://alion.io/company/suncorp-co-nz","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia","Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T23:10:24Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T06:42:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Lead a skilled team across Consumer Underwriting\nShape smarter processes through technology, automation and AI\nGrow your leadership impact while improving underwriting operations, strengthening controls and helping teams make consistent, customer-focused decisions across Consumer Insurance.\nAbout the Role\nLead the Consumer Underwriting Operations team to deliver effective oversight, workflow management and operational support across Home and Motor Insurance. You will manage the team’s program of work, strengthen processes and controls, and improve reporting for informed decision-making. Working with Underwriting, Claims, Distribution, Risk and other business areas, you will support incident and breach management, audit activities and key event responses. You will also identify opportunities to use AI, automation and other technologies to improve compliance, efficiency and customer outcomes.\nWhat You'll Do\nLead workflow planning and oversight activities to meet agreed processes and timelines\nPrepare monthly reporting and support quarterly team planning and prioritisation\nManage incidents and contribute to coordinated breach management activities\nImprove processes and controls through automation, preventative measures and AI\nSupport underwriting queries from Distribution, Claims and Internal Dispute Resolution teams\nBuild team capability and embed consistent knowledge, controls and decision-making practices\nWhat You'll Bring\nProven people leadership experience, including performance and continuous improvement\nStrong capability in risk management, governance, compliance and operational controls\nExperience planning and implementing complex process or system change\nExperience managing relationships with stakeholders across the business\nDemonstrated knowledge of consumer insurance, underwriting and pricing practices\nWhat You'll Enjoy\nAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.\nOpportunity to receive performance-based Incentives and Suncorp shares for eligible employees\nHybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually\nPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees\nFree wellbeing coaching, a dedicated Employee Council, and confidential EAP access\nDiscounts at 900+ retailers, Fitness Passport, and reduced super fees\nPaid volunteer leave, donation matching, and unlimited emergency response leave\nDiversity is celebrated through employee resource groups and inclusive policies for all families\nExplore our full benefits\nAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.\nIf you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact  for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.","description_format":"text","description_chars":3549,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-21T00:45:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/suncorp-consumer-underwriting-operational-leader","json_url":"https://alion.io/job/suncorp-consumer-underwriting-operational-leader.json","meta":{"generated_at":"2026-10-23T11:43:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3624686},"rest":"https://alion.io/mcp/rest/get_company?id=3624686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuncorp-consumer-underwriting-operational-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuncorp-consumer-underwriting-operational-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuncorp-consumer-underwriting-operational-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suncorp-consumer-underwriting-operational-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuncorp-consumer-underwriting-operational-leader"}]}