{"id":2436856,"url":"https://alion.io/job/suncorp-customer-service-specialist-2","title":"Customer Service Specialist","company":{"id":3624686,"name":"Suncorp","domain":"suncorp.co.nz","url":"https://alion.io/company/suncorp-co-nz","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toowoomba, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T07:19:23Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T05:14:49Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Insurance Specialist | SUN & GIO Insurance | Toowoomba, QLD\nHelp customers protect what matters most.\nAt Suncorp, we're building futures and protecting what matters. As part of our SUN & GIO team, we're looking for customer-focused individuals to join us as Customer Service Specialists in our Toowoomba team.\nIf you're passionate about delivering outstanding customer experiences and enjoy helping people find the right solutions, this is an opportunity to build a rewarding career with one of Australia's leading insurance brands.\nYou'll help customers navigate their insurance needs, provide exceptional service, and make a meaningful difference through every interaction. Based in our Toowoomba office, you'll join a supportive team culture that values development, collaboration, and delivering great customer outcomes.\nWhat you'll be doing\nAs an Insurance Specialist, you'll be the first point of contact for customers calling about their insurance needs. Every conversation is different, and your focus will be on understanding customer circumstances, providing guidance, and helping customers make informed decisions.\nYou'll:\nAssist new and existing SUN & GIO customers with insurance enquiries, policy updates, renewals, and product information. \nBuild rapport and uncover customer needs through meaningful conversations. \nAchieve service & sales targets while putting the customer first\nEducate customers on insurance products and services and help them choose solutions that suit their circumstances. \nDeliver exceptional customer experiences while achieving performance outcomes. \nConfidently navigate multiple systems and tools while managing customer enquiries. \nMake complex information simple and easy for customers to understand. \nContribute to a positive, high-performing team environment.\nWhat you'll bring\nWe're looking for positive, resilient, and customer-focused individuals who enjoy helping people and building genuine connections.\nYou'll have:\nExperience in a customer-facing environment such as customer service, retail, hospitality, contact centre or sales. \nStrong communication and relationship-building skills.\nThe ability to ask great questions and understand customer needs.\nConfidence using technology and navigating multiple computer systems. \nStrong problem-solving skills and attention to detail. \nResilience and adaptability in a fast-paced environment. \nA genuine passion for delivering great customer experiences.\nA growth mindset and willingness to learn. \nPrevious insurance experience is not required. We'll provide the training and support you need to succeed. We're looking for people with the right attitude, strong customer focus, and eagerness to learn.\nFull-time Shift Options -\nWe are currently recruiting for full-time positions across the following shift options:\nOption 1: 37.5 hours per week. Monday to Friday, with a start window of 8:00am to 10:00am. (During daylight savings this start window will change to 7:00am to 10:00am).\nOption 2: 37.5 hours per week. Monday to Friday, with a start window of 9:00am to 11:00am. (During daylight savings this start window will change to 8:00am to 11:00am).\nPart-time Shift Option -\nOption 1: 30 hours per week. Monday, Wednesday, Thursday, Friday. With a start window of 8:00am to 10:00am. (During daylight savings this start window will change to 7:00am to 10:00am).\nOption 2: 30 hours per week Monday to Thursday, with a start window of 9:00am to 11:00am (During daylight savings this start window will change to 8:00am to 11:00am).\nOption 3: 30 hours per week. Wednesday to Saturday, with a start window of 8:00am to 10:00am (During daylight savings this start window will change to 7:00am to 10:00am).\nOption 4: 22.5 hours per week. Monday, Tuesday & Saturday. With a start window of 9:00am to 11:00am (During daylight savings this start window will change to 8:00am to 11:00am).\nWhat does a start window mean?\nYour rostered start time may be scheduled at any time within the advertised start window. For example, an 8:00am to 10:00am start window means you could commence your shift at any time between those hours and will work your full shift from that point.\nSuccessful candidates must be able to commit to their selected shift pattern for a minimum of six months.\nTraining & Working Arrangements\nYour success starts with in investing in your development. Successful candidates will commence a comprehensive paid training program beginning 4th November 2026. Training will run for 7 weeks in total from Monday - Friday 8:30-4:30pm.\nDuring this period, you'll be based full-time in our Toowoomba office, allowing you to build capability, confidence, and connections within the team. Once training is complete, you’ll transition to your rostered hours and work with your leader around moving to our hybrid working arrangements.\nWhat You'll Enjoy\nAt Suncorp, we're committed to helping our people thrive both professionally and personally.\nAccess our award-winning Shine platform, your central hub for exclusive perks, wellbeing support, career development, and recognition.\nOpportunity to receive performance-based incentives and Suncorp shares for eligible employees.\nHybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid lifestyle leave annually.\nPaid study support, career breaks, on-the-job learning opportunities, and a $1,000 referral bonus for eligible employees.\nFree wellbeing coaching, a dedicated Employee Council, and confidential Employee Assistance Program (EAP) support.\nDiscounts at more than 900 retailers, Fitness Passport access, and reduced superannuation fees.\nPaid volunteer leave, donation matching, and unlimited emergency response leave.\nOngoing career development opportunities across one of Australasia's leading financial services groups.\nExplore our full benefits\nWhy Suncorp?\nAt Suncorp, we believe we're at our best when our workforce reflects the diverse communities in which we live and operate. We are passionate about creating an inclusive workplace where our people feel valued, respected, and connected.\nWe foster flexible ways of working, meaningful career development opportunities, and strong connections between our people, customers, and communities. Whatever your background, you'll be supported to grow your career and make a real impact.\nIf you're looking for a role where you can build meaningful customer relationships, develop new skills, and be part of a team that genuinely cares, we'd love to hear from you.\nIf you require any support or adjustments to participate equitably in our recruitment process or in the workplace, please contact  for a confidential conversation.\nApply today and help us build futures and protect what matters.","description_format":"text","description_chars":6750,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T10:57:05Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.857,"p_room":0.75,"age_days":10,"expected_fill_days":15,"reasons":["conf:0","wave","velocity","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/suncorp-customer-service-specialist-2","json_url":"https://alion.io/job/suncorp-customer-service-specialist-2.json","meta":{"generated_at":"2026-10-20T10:45:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3624686},"rest":"https://alion.io/mcp/rest/get_company?id=3624686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuncorp-customer-service-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuncorp-customer-service-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuncorp-customer-service-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suncorp-customer-service-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuncorp-customer-service-specialist-2"}]}