{"id":2967475,"url":"https://alion.io/job/suncorp-servicenow-solution-architect","title":"ServiceNow Solution Architect","company":{"id":3624686,"name":"Suncorp","domain":"suncorp.co.nz","url":"https://alion.io/company/suncorp-co-nz","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia","Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":187000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":479},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-20T20:37:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T02:13:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Define ServiceNow architecture standards, governance and implementation\nSet technical standards that improve performance and reduce risk.\nBrisbane or Sydney \nAbout the Role\nAs ServiceNow Solution Architect, this role defines the technical architecture and implementation strategy for an enterprise-wide platform. It establishes governance, standards and an operating model for secure, scalable and maintainable solutions. The role improves platform health, enables faster upgrades and strengthens customer outcomes. Working across solution design and deployment, it balances configuration, code and integration with long-term platform value.\nWhat You'll Do\nDefine ServiceNow architecture standards, governance processes and implementation practices.\nAssess solution designs against platform capabilities, security requirements and ServiceNow best practices.\nDesign scalable data models, workflows, integrations, configurations and custom solutions.\nGuide platform development, coding standards, prototyping and remediation of technical issues.\nEvaluate platform health across performance, usability, scalability, security and upgradability using ServiceNow HealthScan.\nMaintain clear solution designs, technical specifications, data models and architectural diagrams.\nWhat You'll Bring\n5+ years of extensive ServiceNow development experience.\n2+ years of ServiceNow solution design and architecture exposure.\nCertifications - Certified System Administrator (CSA) - mandatory, Certified Master Architect (CMA) - desired\nExperience designing APIs, middleware integrations, workflows, data models and secure platform solutions.\nPractical knowledge of ServiceNow architecture, configuration, coding standards and platform constraints.\nExperience providing technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices \nStrong communication and stakeholder management skills across technical teams, business teams, delivery partners and vendors.\nWhat You'll Enjoy\nAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.\nOpportunity to receive performance-based Incentives and Suncorp shares for eligible employees\nHybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually\nPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees\nFree wellbeing coaching, a dedicated Employee Council, and confidential EAP access\nDiscounts at 900+ retailers, Fitness Passport, and reduced super fees\nPaid volunteer leave, donation matching, and unlimited emergency response leave\nDiversity is celebrated through employee resource groups and inclusive policies for all families\nAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.\nIf you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact  for a confidential conversation. 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