{"id":3863185,"url":"https://alion.io/job/suncorp-technical-specialist","title":"Technical Specialist","company":{"id":3624686,"name":"Suncorp","domain":"suncorp.co.nz","url":"https://alion.io/company/suncorp-co-nz","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia","Melbourne, Australia","Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T09:09:29Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T02:37:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Shape complex commercial property claim outcomes\nBuild technical capability through coaching and advice\nWork flexibly from Brisbane, Sydney or Melbourne\nAbout the Role\nAs a Technical Specialist, you will provide trusted advice on complex commercial property claims, including events claims. You will support escalated referrals, sensitive claims, significant events and complaints involving internal and external dispute resolution. You will also coach claims professionals, deliver technical training and help strengthen claim quality across the team. Working with leaders and stakeholders, you will identify risks, improve processes and support sound commercial, regulatory and customer outcomes.\nWhat You'll Do\nProvide specialist advice on complex commercial property claims, policies, legislation, processes and technical referrals\nSupport decisions and approvals within delegated authority, escalating risks and sensitive matters when required\nCoach claims team members through side-by-side support, technical training, induction and knowledge sharing\nProvide technical input for fires, floods, major losses and other significant events\nWork with leaders to identify trends, capability gaps and opportunities to improve claim quality\nBuild effective relationships with customers, brokers, service providers, legal teams and internal stakeholders\nReview and write knowledge articles\nWhat You'll Bring\nAt least five years’ experience managing complex commercial claims or working in a similar role\nCompleted or current ANZIIF studies, or an equivalent qualification\nStrong commercial property claims knowledge, including policy interpretation, claim strategy and risk management\nSound judgement and analytical skills, with experience making commercial decisions within delegated authority\nClear communication, negotiation, coaching and stakeholder management skills\nKnowledge of multi-jurisdictional claims, strata, major loss or engineering claims would be valued\nWhat You'll Enjoy\nAccess our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.\nOpportunity to receive performance-based Incentives and Suncorp shares for eligible employees\nHybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually\nPaid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees\nFree wellbeing coaching, a dedicated Employee Council, and confidential EAP access\nDiscounts at 900+ retailers, Fitness Passport, and reduced super fees\nPaid volunteer leave, donation matching, and unlimited emergency response leave\nDiversity is celebrated through employee resource groups and inclusive policies for all families\nExplore our full benefits\nAt Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.\nIf you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact  for a confidential conversation. To apply for this opportunity, please submit your application directly via the link provided.","description_format":"text","description_chars":3673,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["Flexible schedule","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-06T10:49:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:3","win:early"],"computed_at":"2026-11-07T05:49:48Z"},"pay":null,"html_url":"https://alion.io/job/suncorp-technical-specialist","json_url":"https://alion.io/job/suncorp-technical-specialist.json","meta":{"generated_at":"2026-11-07T05:49:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14127,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3624686},"rest":"https://alion.io/mcp/rest/get_company?id=3624686"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuncorp-technical-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuncorp-technical-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuncorp-technical-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suncorp-technical-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuncorp-technical-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3863185}},{"tool":"search_jobs","arguments":{"company":"suncorp.co.nz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3863185},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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