{"id":3560172,"url":"https://alion.io/job/sunculture-customer-service-representative-7","title":"CUSTOMER SERVICE REPRESENTATIVE-7","company":{"id":57599,"name":"SunCulture","domain":"sunculture.io","url":"https://alion.io/company/sunculture","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Freshteam","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T09:31:00Z","board_verified":false,"closed_at":"2026-11-02T09:31:00Z","days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"Key Responsibilities:\n\nAnswering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.\nResolving customer complaints or issues in a timely and efficient manner.\nProviding information to customers about products or services.\nDocumenting customer interactions and transactions in a call center software or CRM system.\nMeeting or exceeding performance goals, such as call handling time or customer satisfaction.\nKeeping current with company and industry-related information to ensure accurate information is provided to customers.\nIdentifying and escalating complex customer issues to a supervisor or manager as needed.\nFollowing up with customers to ensure their needs were met.\nParticipating in training and development programs to improve skills and performance.\n\nQualifications:\n\nBachelor's Degree, Diploma in Communication, Customer Relations, Public relations, or any relevant field. \nAt least 2 years experience working in a call center as a Customer Service Representative;\nKnowledge of call center terminology, applications, and metrics\nHands-on, detail-oriented, and strong execution skills.\nGood communication skills, both written and spoken, with the ability to interact with customers professionally\nIndependent thinkers who can thrive in a fast-paced dynamic environment.\nHave the ability to handle pressure, meet deadlines\nBe organized and be good in time management\nBasic computer skills.\n Key Responsibilities:\n\nAnswering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.\nResolving customer complaints or issues in a timely and efficient manner.\nProviding information to customers about products or services.\nDocumenting customer interactions and transactions in a call center software or CRM system.\nMeeting or exceeding performance goals, such as call handling time or customer satisfaction.\nKeeping current with company and industry-related information to ensure accurate information is provided to customers.\nIdentifying and escalating complex customer issues to a supervisor or manager as needed.\nFollowing up with customers to ensure their needs were met.\nParticipating in training and development programs to improve skills and performance.\n\nQualifications:\n\nBachelor's Degree, Diploma in Communication, Customer Relations, Public relations, or any relevant field. \nAt least 2 years experience working in a call center as a Customer Service Representative;\nKnowledge of call center terminology, applications, and metrics\nHands-on, detail-oriented, and strong execution skills.\nGood communication skills, both written and spoken, with the ability to interact with customers professionally\nIndependent thinkers who can thrive in a fast-paced dynamic environment.\nHave the ability to handle pressure, meet deadlines\nBe organized and be good in time management\nBasic computer skills.","description_format":"text","description_chars":2888,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","AgTech","Irrigation","Solar 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