{"id":3756350,"url":"https://alion.io/job/sungrow-emea-service-operations-coordinator-germany-2","title":"Service Operations Coordinator - Germany","company":{"id":4431660,"name":"Sungrow EMEA","domain":"sungrow-emea.com","url":"https://alion.io/company/sungrow-emea","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":89,"open_postings":77,"ghost_share":0,"stale_share":0.221,"repost_share":0,"time_to_fill_p50_days":94,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Oberschleißheim, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-04T13:40:38Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T12:35:26Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Your mission\nServus und hallo bei uns hier bei Sungrow! We are thrilled to introduce a role at the heart of our European service organization, the Service Operations Coordinator - Germany. You will keep daily operations running smoothly, turn data into insights, and help us get better every day.\nCurious what this is all about? Let's dive right in:\nCoordinate daily service operations, including service requests, contracts, work orders, and customer cases.\nCollect, analyze, and visualize regional service data through reports and dashboards that highlight trends and anomalies.\nSpot performance gaps and process bottlenecks, then develop and implement improvements that make us more efficient.\nAlign with teams across Europe to investigate issues, agree on solutions, and drive problem resolution.\nReview and streamline operational workflows and follow up on improvement initiatives until they deliver measurable results.\nMaintain accurate service records and documentation, and support smooth project-to-service handovers.\nYour profile\nAll right, that was intriguing, wasn't it? You will be working with today's technical frontiers, and we want you to feel challenged and happy in this role for a long time. Your ideal background looks a lot like this:\nYou have a degree in Business Administration, Operations Management, Engineering, Data Analytics, or a related field.\nYou bring initial experience in service operations, data analysis, or project coordination, though passion, quick learning, and an analytical mindset matter just as much if you are earlier in your career.\nYou are confident in Excel for analysis and reporting, and experience with Power BI or other visualization tools is a plus.\nYou communicate and organize with ease, and you enjoy working across teams in an international environment.\nYou have a proactive, solution-oriented mindset with a real focus on process optimization and continuous improvement.\nYou speak Chinese and English at C1 level, while German and other European languages are a plus.\nWhy us?\nOur European service organization is where Sungrow's technology meets our customers in daily practice. As part of the Service Operations team, you will see the full picture, from inverters and storage systems to the people who keep them running. You will work with colleagues across Europe, have room to bring your own ideas, and see the impact of your improvements in real numbers. We offer a collaborative, inclusive environment in the growing greentech sector, with real opportunities to learn and develop.","description_format":"text","description_chars":2544,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Storage","Solar Energy","EV Charging","Power Supplies & Power Electronics"],"lifecycle":[{"event":"open","at":"2026-11-04T17:05:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":94,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/sungrow-emea-service-operations-coordinator-germany-2","json_url":"https://alion.io/job/sungrow-emea-service-operations-coordinator-germany-2.json","meta":{"generated_at":"2026-11-06T14:26:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26785,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431660},"rest":"https://alion.io/mcp/rest/get_company?id=4431660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsungrow-emea-service-operations-coordinator-germany-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsungrow-emea-service-operations-coordinator-germany-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsungrow-emea-service-operations-coordinator-germany-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sungrow-emea-service-operations-coordinator-germany-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsungrow-emea-service-operations-coordinator-germany-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3756350}},{"tool":"search_jobs","arguments":{"company":"sungrow-emea.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3756350},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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