{"id":2794519,"url":"https://alion.io/job/sungrow-emea-service-operations-coordinator-germany","title":"Service Operations Coordinator - Germany","company":{"id":4431660,"name":"Sungrow EMEA","domain":"sungrow-emea.com","url":"https://alion.io/company/sungrow-emea","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":91,"open_postings":87,"ghost_share":0,"stale_share":0.172,"repost_share":0,"time_to_fill_p50_days":100,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Oberschleißheim, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":212},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"Selenium","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Power Automate","optional":true}],"status":"live","first_seen_at":"2026-06-19T09:46:55Z","employer_posted_date":"2026-06-19","last_verified_at":"2026-10-24T21:51:09Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":126},"description":"Your mission\nServus und herzlich willkommen bei uns hier in Sungrow! We are thrilled to introduce a role that sits right at the heart of our service operations - keeping things moving, customers informed, and repairs running like clockwork. As our Service Operations Coordinator, you will be the backbone of our after-sales service flow in Germany. Curious what this is all about? Let's dive right in:Review, process, and verify invoices related to logistics, warehousing, procurement, warranty repair services, and other operational services, and submit them to our financial system to ensure accurate and timely payment processing.\nAnalyze and maintain invoice-related data, including data tracking, statistics, reporting, and reconciliation, to provide clear and reliable insights into payment and operational activities.\nCoordinate paid repair services end-to-end, from preparing quotations and initiating service requests to tracking progress and ensuring timely completion.\nAct as the key communication bridge between customers, Hotline Engineers, repair centers, warehouse teams, logistics providers, and third-party repair partners throughout the entire service journey.\nCoordinate transportation arrangements with third-party repair service providers, including pickup and delivery schedules, shipment tracking, and ensuring all required shipping documentation is complete and accurate.\nKeep all relevant parties aligned and ensure customers receive timely updates throughout the repair and logistics process, making sure that no service case falls through the cracks.\nSupport the team with operational reporting, data tracking, analysis, and process documentation to improve transparency, efficiency, and process quality.\nIdentify opportunities to improve and automate operational processes using tools such as Python and Selenium, helping the team work more efficiently and reduce manual effort.\nYour profile\nAll right, all right - that was quite the journey, wasn't it? Now, in order to fit into this role and thrive here for a long time, your ideal background should look a lot like this:You bring solid experience in after-sales service, service operations, logistics coordination, or a comparable customer-facing operations role.\nYou are comfortable managing end-to-end processes independently - from documentation and quotation to shipment tracking and stakeholder updates.\nYou have hands-on experience with RMA processes, return management, or repair coordination workflows.\nYou are a natural communicator who can confidently liaise with customers, repair partners, logistics providers, and internal stakeholders.\n\nYou are detail-oriented and organised, able to handle multiple open cases simultaneously without losing track of deadlines or documentation.\nGerman and English proficiency at C1 level is required, given the daily customer communication in the German market; additional European languages are a plus.\nProficiency in MS Office and familiarity with ticketing or CRM systems is expected; experience with SAP or similar ERP tools is a bonus.\nBasic knowledge of process automation, scripting, or data analysis tools (e.g. Python, Power Automate, Selenium) is considered a strong plus.\nWhy us?\nJoin our Service Operations team - a department that directly shapes the customer experience at Sungrow. Every return managed efficiently, every repair coordinated on time, and every customer kept informed is a direct contribution to our reputation as a reliable and customer-first greentech company.At our Munich headquarters, you will work in a dynamic, multinational environment where your organisational skills and communication strengths truly make a difference. Here is what else awaits you:\nMobility package: Job-Rad and e-bike options - powered by solar, of course!\nPerformance-based bonus tied to smart, agreed KPIs.\nA vibrant, multicultural team with European and international exchange.\nOpportunities to grow your knowledge of solar inverters, energy storage, and EV charging solutions.\nTraining at our Munich HQ and the possibility to visit our R&D facilities in China.","description_format":"text","description_chars":4100,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics"],"lifecycle":[{"event":"open","at":"2026-10-17T22:14:01Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.502,"p_room":0.44,"age_days":126,"expected_fill_days":100,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/sungrow-emea-service-operations-coordinator-germany","json_url":"https://alion.io/job/sungrow-emea-service-operations-coordinator-germany.json","meta":{"generated_at":"2026-10-24T22:32:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4431660},"rest":"https://alion.io/mcp/rest/get_company?id=4431660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsungrow-emea-service-operations-coordinator-germany"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsungrow-emea-service-operations-coordinator-germany"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsungrow-emea-service-operations-coordinator-germany"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sungrow-emea-service-operations-coordinator-germany\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsungrow-emea-service-operations-coordinator-germany"}]}