{"id":1854352,"url":"https://alion.io/job/sungrow-it-support-engineer-italy","title":"IT Support Engineer - Italy","company":{"id":180476,"name":"Sungrow","domain":"sungrowpower.com","url":"https://alion.io/company/sungrow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":75,"open_postings":51,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":635},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-21T12:04:20Z","employer_posted_date":"2026-05-21","last_verified_at":"2026-10-09T20:19:49Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":139},"description":"Your mission\nCiao a tutti! We’re thrilled to introduce a key role that connects cutting-edge technology with seamless user experience for our Italian operations. Curious what this is all about? Let’s dive right in:\nDeliver hybrid Level 1 and Level 2 IT support to end-users in the Milan office and across Southern Europe.\nAdminister company devices and ensure compliance through Microsoft Intune, managing patches and configurations.\nImplement and operate security measures using Microsoft Defender and Conditional Access policies, enforcing data protection.\nCollaborate with regional IT teams to align local operations with global standards and support cross-site initiatives.\nManage and resolve incidents using ITSM tools like Jira and Zendesk, contributing to process improvement.\nAct as the primary IT point of contact for the Milan office, overseeing IT asset management, procurement, and local infrastructure.\nProvide user guidance, basic IT training, and maintain accurate knowledge base documentation.\nYour profile\nAll right, all right, that was intriguing, wasn't it? Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:\n2-5 years of experience in a combined Level 1 and Level 2 IT support role.\nDemonstrated working knowledge of Microsoft 365 (Exchange, Teams, SharePoint) and Windows operating systems.\nHands-on experience with ITSM platforms such as Jira, Zendesk, or ServiceNow.\nFluency in Italian and English (C1) is required, or Chinese (not mandatory).\nExperience with Microsoft Intune/Endpoint Manager, Microsoft Defender suite, or Fortinet environments is an advantage.\nA sound understanding of networking fundamentals including VPN, firewall, and VoIP technologies would be beneficial.\nITIL Foundation certification is considered an advantage.\nWhy us?\nJoin a dynamic IT team at the heart of our operations in Italy, ensuring the smooth functioning of our technological landscape. You will be instrumental in maintaining business continuity, enhancing cybersecurity, and supporting our diverse workforce. This role offers the opportunity to work with cutting-edge technologies and collaborate with international teams, contributing directly to the efficiency and security of our European operations.","description_format":"text","description_chars":2281,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"Italian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Italy","iso":"IT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Industrial Engineering"],"lifecycle":[{"event":"open","at":"2026-10-04T20:18:44Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.1,"p_room":0.28,"age_days":140,"expected_fill_days":17,"reasons":["conf:15","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/sungrow-it-support-engineer-italy","json_url":"https://alion.io/job/sungrow-it-support-engineer-italy.json","meta":{"generated_at":"2026-10-10T00:39:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1041,"day_limit":5000,"remaining_today":3959,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180476},"rest":"https://alion.io/mcp/rest/get_company?id=180476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsungrow-it-support-engineer-italy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsungrow-it-support-engineer-italy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsungrow-it-support-engineer-italy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sungrow-it-support-engineer-italy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsungrow-it-support-engineer-italy"}]}