{"id":1854664,"url":"https://alion.io/job/sungrow-software-support-engineer-europe","title":"Software Support Engineer - Europe","company":{"id":180476,"name":"Sungrow","domain":"sungrowpower.com","url":"https://alion.io/company/sungrow","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":90,"open_postings":48,"ghost_share":0,"stale_share":0.208,"repost_share":0,"time_to_fill_p50_days":134,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":105000,"period":"year","method":"role_country_seniority_unknown","sample_n":49},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-04-20T11:45:10Z","employer_posted_date":"2026-04-20","last_verified_at":"2026-10-12T21:34:30Z","board_verified":true,"closed_at":null,"days_open":175,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":174},"description":"Your mission\nHey there and welcome to your new Opportunity with us.We're thrilled to introduce a key role that connects our cutting-edge technology with the future of sustainable energy! Curious what this is all about?\nLet’s dive right in:\nStrong knowledge of electrical engineering and powersystems.\nFamiliarity with EU gridcodes or TSO standards; experience with grid-connection commissioning.\nExperience with ESSgrid modeling.\nProvide remote and on-site technical support to resolve product issues for our clients.\nOffer technical training and mentorship to field technical service engineers.\nSummarize and draft technical disclosures, operation instructions, and experience-sharing materials.\nCoordinate with R&D, PQA, and SQE to resolve major product failures and top issues.\nCollect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.\nConduct GFM field testing and reviews, liaising with HQ R&D, model simulation groups, and third-party EMS.\nUtilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.\nYour profile\nAll right, all right, that was intriguing, wasn't it?Now, in order to fit into this role and be happy for a long time, your ideal background should look a lot like this:\nDemonstrated strong work ethic and perseverance in technical roles.\nExperience in software development, including development and model simulation.\nBackground in knowledge base development or AI development.\nExcellent communication, teamwork, and interpersonal skills, with strong execution capabilities.\nWillingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.\nSolid engineering fundamentals and problem-solving intuition, with a focus on firmware and software-enabled systems.\nProven ability to lead and collaborate across teams, fostering cross-functional partnerships.\nWhy us?\nIn our team, you'll be at the forefront of innovation, tackling complex software challenges in the renewable energy sector. We believe in empowering our engineers with challenging projects and the support needed to grow professionally. Join us to make a tangible impact on sustainable energy solutions, collaborating with a passionate and dedicated group committed to technical excellence and customer satisfaction.","description_format":"text","description_chars":2357,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Industrial Engineering"],"lifecycle":[{"event":"open","at":"2026-10-04T20:18:44Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.46,"p_room":0.44,"age_days":174,"expected_fill_days":134,"reasons":["conf:2","win:tail","crowd:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/sungrow-software-support-engineer-europe","json_url":"https://alion.io/job/sungrow-software-support-engineer-europe.json","meta":{"generated_at":"2026-10-12T22:35:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36849,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180476},"rest":"https://alion.io/mcp/rest/get_company?id=180476"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsungrow-software-support-engineer-europe"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsungrow-software-support-engineer-europe"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsungrow-software-support-engineer-europe"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sungrow-software-support-engineer-europe\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsungrow-software-support-engineer-europe"}]}