{"id":1045076,"url":"https://alion.io/job/suno-trust-safety-operations-manager","title":"Trust & Safety Operations Manager","company":{"id":267,"name":"Suno","domain":"suno.com","url":"https://alion.io/company/suno","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":70,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":128000,"max":168000,"currency":"USD","period":"year","gross":null,"usd_annual":168000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Human-in-the-Loop","optional":true}],"status":"live","first_seen_at":"2026-09-18T20:49:16Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-11T19:53:35Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"About Suno\nWe're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfillment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.\nBuilding the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.\nSuno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).\nListen to the Suno version of this role! https://suno.com/s/bWZ30M98bvirsCPq\nThe role\nYou will own the operating floor of Trust & Safety at Suno: review queues, vendor capacity, quality programs, SLAs, and escalation workflows. Our enforcement system blends automated decisioning with human judgment, and your job is to make the human side of that system fast, accurate, and worth every dollar it costs. You will report to our Trust & Safety lead and work closely with Product, Eng, Legal, Comms, and the broader Operations team.\nWhat you'll do\nRun day-to-day enforcement operations: queue health, latency, SLA attainment and escalation handling across all content categories.\n\nOwn vendor and BPO performance: capacity forecasting, quality enforcement, contract performance and site management.\n\nBuild and run the training, QA, and calibration program that keeps decision quality measurable and improving.\n\nManage capacity planning against rapid volume growth, including the tradeoffs between headcount, vendor spend, and automation.\n\nDefine tooling requirements for reviewer workflows and partner with Engineering to ship them.\n\nSupport reviewer wellness and resilience programs for the teams doing the hardest work on the platform.\n\nWhat you'll bring\n5+ years in Trust & Safety, content moderation, or CX operations, including 2+ years directly managing reviewers or vendor teams.\n\nOwnership of operational metrics you can speak to concretely: SLA attainment, queue latency, QA scores, cost per decision, reviewer utilization.\n\nHands-on vendor or BPO management with real performance accountability, not just relationship handling.\n\nExperience building or running a QA and calibration program with measurable decision-quality outcomes.\n\nNice to have\nOperating experience alongside ML-assisted enforcement: queue routing on model scores, human-in-the-loop workflows.\n\nReviewer wellness and resilience program exposure.\n\nUGC or generative AI platform background.\n\nPerks & Benefits\nCompany Equity Package\n\n401(k) with 3% Employer Match & Roth 401(k)\n\nMedical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)\n\n11 Paid Holidays + Unlimited PTO & Sick Time\n\n16 Weeks of Paid Parental Leave\n\nCreative Education Stipend\n\nGenerous Commuter Allowance\n\nIn-Office Lunch (5 days per week)\n\nCompensation and benefits\n$128K -$168K\nSuno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.","description_format":"text","description_chars":4100,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Music Industry","Generative Audio & Music"],"lifecycle":[{"event":"open","at":"2026-09-18T21:29:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":207500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.589,"p_room":1,"age_days":21,"expected_fill_days":66,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":168000,"is_top_pay":true},"html_url":"https://alion.io/job/suno-trust-safety-operations-manager","json_url":"https://alion.io/job/suno-trust-safety-operations-manager.json","meta":{"generated_at":"2026-10-11T22:23:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12173,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":267},"rest":"https://alion.io/mcp/rest/get_company?id=267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuno-trust-safety-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuno-trust-safety-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuno-trust-safety-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/suno-trust-safety-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuno-trust-safety-operations-manager"}]}