{"id":2043254,"url":"https://alion.io/job/sunrun-sales-retention-representative","title":"Sales Retention Representative","company":{"id":58833,"name":"Sunrun","domain":"sunrun.com","url":"https://alion.io/company/sunrun","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":39,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":834},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-07T18:39:06Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T05:20:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle - from sale through installation and beyond - so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.\nWho We Are\nWe’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses.\nOverview\nSunrun is looking for highly motivated and talented sales professionals to join our rapidly-growing Retention team. With Sunrun’s industry-leading training, success comes to those who are eager to learn and deliver a stunning experience through retaining prospective customers in the sales-pipeline. This is not your typical retention team. We are a performance-based culture that believes that hard work and success should be rewarded with both a strong compensation plan and opportunities for further career growth at Sunrun.\nResponsibilities\nResolving ARC (At Risk Customer) cases on behalf of the sales team\n\nHandles inbound calls, but primarily an outbound effort with pre-installed customers\n\nProvides an excellent experience for in-process customers by adhering to company call quality standards\n\nEffectively overcomes and handles objections from solar prospects.\n\nResolves concerns and de-escalates customers in a friendly and professional manner\n\nConfidently educates customers regarding Sunrun's solar process\n\nRe-engages with prospects who have become unresponsive\n\nEfficiently manages a pipeline of ARC cases to resolve in a timely manner. Strong ability to mult-task\n\nWillingly engages with their peers in team meetings and through G-chat\n\nQualifications\nHigh School Diploma or equivalent\n\nMinimum of 1 year of experience in a related field. Retention or Sales experience is preferred\n\nA minimum of six months of experience in a call center environment required\n\nExcellent verbal and written communication skills\n\nStrong work ethic and ambition to succeed.\n\nAbility to effectively educate the public about the benefits of solar electricity and Sunrun Solar\n\nProficient with email, Google suite, and CRM tools (Salesforce preferred)\n\nAbility to work weekends, evenings and some holiday shifts\n\nAbility to speak bilingual. Spanish is a plus.\n\nPhysical Demands\nBe able to remain in a seated position for more than 75 percent of the workday\n\nSufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment\n\nAbility to exert up to 10 pounds of force and occasionally lift and or move up to 15 pounds\n\nSufficient visual and hearing acuity to follow instructions, operate office equipment and determine accuracy of the work assigned\n\nRecruiter:\nChris Simotas ()Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.\nStarting salary/wage for this opportunity:\n$16.38 to $21.85Compensation decisions will not be based on a candidate's salary history. You can learn more here.\nThis job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at .\nSunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun","description_format":"text","description_chars":4467,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Energy Storage","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-10-07T18:39:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20 · green card filings: 6","filings_12m":20,"filings_prev_12m":32,"green_card_filings_12m":6,"median_offered_wage_usd":195577,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":1,"age_days":7,"expected_fill_days":22,"reasons":["conf:0","stale_co","urgency","win:early","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sunrun-sales-retention-representative","json_url":"https://alion.io/job/sunrun-sales-retention-representative.json","meta":{"generated_at":"2026-10-15T06:28:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9702,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58833},"rest":"https://alion.io/mcp/rest/get_company?id=58833"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsunrun-sales-retention-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsunrun-sales-retention-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsunrun-sales-retention-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sunrun-sales-retention-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsunrun-sales-retention-representative"}]}