{"id":3154498,"url":"https://alion.io/job/sunset-tower-hotel-front-desk-agent","title":"Front Desk Agent","company":{"id":1983664,"name":"Sunset Tower Hotel","domain":"sunsettowerhotel.com","url":"https://alion.io/company/sunsettowerhotel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Hollywood, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":3022},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T14:01:46Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T20:41:19Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Position Purpose\nResponsible for greeting and registering guests, providing excellent guest service, and settling the guest’s account upon completion of their stay. The Front Desk Agent normally works a regular front desk AM/PM shift but may be asked and assigned another shift due to work needs including AM, Swing, Overnight and work on weekends.\nDuties and Responsibilities\nMain responsibilities include registering guests, making and modifying reservations, and may be required to assist with hotel operator and/or concierge duties.\nHave complete working knowledge of Front Office operations and Property Management System, including all daily transactions.\nPossesses knowledge of all hotel features, services, hours of operation, room numbers and room types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.\nGreet guests cordially and interact professionally to create a positive connection with all guests of the hotel.\nPerform check-in procedures by confirming reservations and reviewing all noted information, perform check-out procedures including all financial transactions and settle final account upon departure.\nRegister guest in operating system, verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room and advise guest of any messages, mail, faxes, etc. received for them.\nDisplay working knowledge of reservations procedures, including how to take same day reservations.\nKnow and follow cancellation procedures and relocation procedures when necessary.\nReview any reservations with special requests and work to block rooms accordingly.\nCommunicate services and amenities of the hotel to guests.\nMaintain guest history files in Property Management System.\nSet-up accurate accounts for each guest in accordance with their requirements, i.e. separate room/tax/incidentals, comp.\nEnsure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, and special requests.\nCollaborate with other departments to ensure coordination of guest needs. Logging all guest requests and room defects in daily logs. Follow up with guests after the completion of requests and repairs to ensure resolution to their satisfaction.\nAssist and process overbooked or “walked’ guests.\nAssist and provide room change accommodations.\nDocument all guest requests, complaints, or problems in daily logs.\nResolve guest complaints to ensure guest satisfaction.\nMaintain an organized and clean work area with necessary supplies.\nMeet with FOM/Supervisor daily to review assignments and priorities.\nCommunicate with prior shift's Front Desk Agent to review all follow-up items.\nAnswer department telephone within property guidelines as to number of rings, correct greeting, and proper etiquette.\nAssist with handling and logging mail, packages, facsimiles, and guest items. \nTake and relay messages accurately, completely, and promptly.\nKnowledge, Skills, and Attributes\nMust be able to sustain composure, remain calm, and possess a positive attitude.\nMust be energetic and outgoing.\nMust be service-oriented with excellent customer service skills.\nMust be able to follow directions with focus to detail, speed, and accuracy.\nMust be a team player with the ability to work under minimal supervision.\nMust be able to multi-task in a fast-paced work environment.\nMust possess excellent interpersonal and organizational skills.\nMust have basic knowledge or arithmetic.\nMust have the ability to input data and access information on the computer.\nMust have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.\nMust be able to read, write, and understand the English language.\nMust be able to exercise confidentiality and discretion.","description_format":"text","description_chars":3913,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-23T14:01:46Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.826,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:9","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/sunset-tower-hotel-front-desk-agent","json_url":"https://alion.io/job/sunset-tower-hotel-front-desk-agent.json","meta":{"generated_at":"2026-11-03T20:21:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3038,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1983664},"rest":"https://alion.io/mcp/rest/get_company?id=1983664"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsunset-tower-hotel-front-desk-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsunset-tower-hotel-front-desk-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsunset-tower-hotel-front-desk-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sunset-tower-hotel-front-desk-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsunset-tower-hotel-front-desk-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3154498}},{"tool":"search_jobs","arguments":{"company":"sunsettowerhotel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3154498},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}