{"id":4101836,"url":"https://alion.io/job/sunsource-customer-service-representative-5","title":"Customer Service Representative","company":{"id":4406,"name":"SunSource","domain":"sunsrce.com","url":"https://alion.io/company/sunsource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":84,"open_postings":239,"ghost_share":0.184,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kernersville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-11T19:49:28Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T21:53:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Customer Service Representative serves as the primary communication hub within the branch. They coordinate information and activities between customers, outside sales representatives, suppliers, purchasing, production, management, and other branch locations. This position is responsible for responding to customer inquiries, preparing quotations, processing sales orders and purchase orders, sourcing products, and ensuring customers receive accurate information and timely support. The CSR plays a critical role in delivering exceptional customer service by balancing urgency, accuracy, organization, and effective communication in a fast-paced industrial distribution environment.\nRole and Responsibilities\nPrevious customer service, inside sales, industrial distribution, manufacturing, purchasing, operations, or administrative experience preferred.\nExperience working with ERP systems, order entry systems, or business software is preferred but not required.\nProficiency with Microsoft Office applications, including Outlook, Excel, and Word.\nExperience working in a fast-paced environment with multiple priorities and deadlines.\nIndustrial hose, gasket, sealing products, fluid handling products, or industrial supply experience is beneficial but not required.\nEquivalent combinations of education, training, and experience will be considered.\nServe as a primary point of contact for customers, suppliers, and outside sales representatives via phone and email.\nPrepare accurate quotations for industrial products, fabricated gaskets, hose assemblies, fittings, and related products.\n\nDetermine fabrication costs and pricing for custom-manufactured products.\n\nSource products and obtain pricing, lead times, and technical information from suppliers.\n\nEnter and maintain sales orders, quotations, purchase orders, and customer information within the ERP system.\n\nCoordinate with production personnel to ensure customer requirements and delivery expectations are communicated clearly.\n\nProvide timely updates regarding pricing, availability, order status, and delivery schedules.\n\nPrioritize multiple customer requests while maintaining a high level of accuracy and responsiveness.\n\nMaintain organized records of customer communications, quotations, orders, and supplier correspondence.\n\nDemonstrate professionalism, urgency, and a customer-focused approach in all interactions.\n\nWork effectively as part of a team to support branch goals and customer 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