{"id":3763329,"url":"https://alion.io/job/sunsource-inside-sales-customer-service","title":"INSIDE SALES & CUSTOMER SERVICE","company":{"id":4406,"name":"SunSource","domain":"sunsrce.com","url":"https://alion.io/company/sunsource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":87,"ghost_share":0,"stale_share":0.517,"repost_share":0,"time_to_fill_p50_days":81,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baton Rouge, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T17:57:31Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T00:56:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ford-Gelatt, a SunSource Company and leading distributor of process pumps and components in the fluid process market, is currently seeking a Customer Service Representative in Baton Rouge, LA\nWe're looking for an energetic, self-driven and technically inclined individual to join our inside sales team.\nIn this role, you will be responsible for:\n* Providing outstanding service to our customers and support to the outside sales staff\n* Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems\n* Develop pump proposals and become a product expert on assigned product lines\n*Specialize in parts for our equipment. Assist customers with identifying parts they require and provide quotations\n* Focus on other products in the larger SunSource catalog and help drive business growth on these products\n* Enter orders in our order handling system after review of customer order to confirm consistency with our proposal\n* Develop working relationships with our suppliers' factory personnel\n* Develop relationships with our customers so that they think of our Company first for their rotating equipment needs\n* Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems, or refer highly complex problems to an Application specialist or Manager\n* Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines\n* Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process\n* Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with our products\n* Participating in Inside sales quote followup activities and outbound calling\nPreferred Education & Experience:\n* Associates Degree or equivalent from a two-year College or technical school; or 2-4 years of related experience and/or training; or equivalent combination of education and experience\n* Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude\n* Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages\n* Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)","description_format":"text","description_chars":2377,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Machinery","Motors, Drives & Motion Control"],"lifecycle":[{"event":"open","at":"2026-11-04T19:15:50Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":81,"reasons":["conf:1","stale_co","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/sunsource-inside-sales-customer-service","json_url":"https://alion.io/job/sunsource-inside-sales-customer-service.json","meta":{"generated_at":"2026-11-06T01:28:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2427,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4406},"rest":"https://alion.io/mcp/rest/get_company?id=4406"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsunsource-inside-sales-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsunsource-inside-sales-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsunsource-inside-sales-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sunsource-inside-sales-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsunsource-inside-sales-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763329}},{"tool":"search_jobs","arguments":{"company":"sunsrce.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763329},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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