{"id":1154614,"url":"https://alion.io/job/sunsource-service-desk-analyst","title":"Service Desk Analyst","company":{"id":4406,"name":"SunSource","domain":"sunsrce.com","url":"https://alion.io/company/sunsource","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Lever","truth_index":{"grade":"A","score":91,"open_postings":111,"ghost_share":0,"stale_share":0.153,"repost_share":0,"time_to_fill_p50_days":97,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":150},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-23T18:56:50Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T00:47:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.\nSteady Job History- (minimum 15 months experience with 1 employer)\nTechnical Skills\nActive Directory- Admin Experience is required\nAdding new users/computers\nPasswords\nDeleting users from AD\nNew hire account set up and de-provisioning experience.\n\nOffice 365 Experience- Admin Experience is required\nWorking knowledge with Teams, One Drive and Share point\nShould know how to assign the license and recapture licenses\nSetting up new printers/peripherals\nInstallation/set up\nTrouble shoot any issue.\nExperience with Print Server\nSetting up/troubleshoot Hardware\nExperience with installing Software\nExperience with 2 factor Authentication, preferably Okta\nSetting up\nResetting Password\nVPN/Wi-Fi\nSetting up VPN/ Wi-Fi\nTrouble shoot VPN/Wi-Fi issues\n\nExperience with ServiceDesk, preferably Jira\nOpen/modify/close Service requests.\nSoft Skills\nMultitasking\nWork well under pressure.\nTeam player/ Work in a Team environment","description_format":"text","description_chars":1135,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-09-23T19:42:03Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":97,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-09-24T03:32:21Z"},"pay":null,"html_url":"https://alion.io/job/sunsource-service-desk-analyst","json_url":"https://alion.io/job/sunsource-service-desk-analyst.json","meta":{"generated_at":"2026-09-24T03:32:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}