{"id":1674226,"url":"https://alion.io/job/suntex-marinas-guest-services-supervisor-4","title":"Guest Services Supervisor","company":{"id":1885153,"name":"Suntex Marinas","domain":"suntex.com","url":"https://alion.io/company/suntex-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:14:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-03T19:45:29Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"JOB Posting\nJOB TITLE:Guest Services Supervisor\nDEPARTMENT:Front Office/Store\nREPORTS TO: General Manager\nPOSITION PURPOSE:\nThe Guest Services Supervisor is responsible for inspiring, developing, and motivating the guest services team, driving sales, driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The purpose of this role is to help the front-line operations of multiple service marina including fuel dock, pump out, and arriving/departing boats. The Guest Services Supervisor complies with all company policies, procedures, and legal compliance. The Guest Services Supervisor inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.\nDUTIES AND RESPONSIBILITIES:\nAssist with directing the Guest Services team operations under the supervisor of the General Manager or the Guest Services Manager, ensuring the team provides world class customer service.\nFacilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.\nEnsures marina customers are satisfied with services provided.\nEnsure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water\nEDUCATION AND EXPERIENCE:\nBachelor’s Degree preferredExcellent interpersonal and outstanding communication skills\nVery organized and detail orientedProficient in Microsoft Office products\n\nWORKING CONDITIONS/PHYSICAL REQUIREMENTS:\nMust be able to independently lift, carry, push, and pull up to thirty (30) pounds\nMust be able to swim or be willing to wear a personal flotation device in instances of emergency\nMust be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally\nMust be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.\nSTATEMENT OF PURPOSE\nThis document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.\nSuntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. 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