{"id":3884246,"url":"https://alion.io/job/supabase-technical-account-manager-japan","title":"Technical Account Manager (APJ)","company":{"id":17114,"name":"Supabase","domain":"supabase.com","url":"https://alion.io/company/supabase-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":77,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0.077,"time_to_fill_p50_days":64,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["JP"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"PostgreSQL","optional":false},{"name":"Supabase","optional":false}],"status":"live","first_seen_at":"2026-11-06T16:50:55Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T10:41:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Supabase\nSupabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.\nAbout the Role\nWe’re seeking a Technical Account Manager (TAM) to be the primary technical partner for our Team & customers after the sale, helping them adopt, operate, and get long-term value from Supabase.\nAt Supabase, TAMs are the technical owners of their assigned accounts, working closely with our most valuable customers to:\nUnderstand each customer’s architecture, use cases, constraints, and goals.\n\nValidate deployments and guide customers through onboarding and early success.\n\nProactively surface risks and optimization opportunities before they become incidents.\n\nCoordinate internal teams on complex escalations and drive root cause analysis.\n\nAlign Supabase capabilities with the customer’s roadmap.\n\nSuccessful TAMs are proactive, technically credible, and customer-first. TAM is a relationship, not a response channel: you’ll act as an extension of your customers’ teams and advocate on their behalf within Supabase.\nYou’ll be joining our Success team, where you will be expected to lead and innovate around the following areas of responsibility:\nTechnical Ownership & Onboarding\nAct as the technical owner for your assigned accounts, documenting environments, mapping dependencies, and tracking technical risks.\nValidate architecture and deployment plans after the sale, guide initial configuration and best practices, and make sure customers understand platform capabilities and limitations.\nHelp customers reach early success milestones to shorten time to value and reduce early friction.\nProactive Technical Guidance\nRegularly review customer environments and usage patterns to identify scalability, performance, reliability, security, and compliance risks and opportunities.\nPlan upgrades and lifecycle events, and run architecture reviews for upcoming initiatives, including capacity and growth planning, feature readiness, and early identification of technical blockers.\nEscalation & Collaboration\nCoordinate across Support and Engineering on complex or high-impact issues. TAMs are not frontline support, but provide the context, prioritization, and follow-through that drive resolution, root cause analysis, and preventative action.\nServe as the voice of the customer to Engineering and Product, sharing specific, reproducible feedback on recurring pain points and taking part in beta and early access programs.\nPartner with Sales and Customer Success on account health and retention, with technical input on renewals, expansions, and evaluations, and early flags on risks to satisfaction.\nPreferred Experience\n6+ years of relevant work experience in engineering, SRE, technical consulting, or similar, including operating production systems under real constraints.\nStrong technical depth across database internals, scalability, security posture, and infrastructure tradeoffs. You understand a customer’s architecture as well as they do, without escalating every question.\nA proactive mindset: you spot risks and optimization opportunities before the customer does, and you treat your accounts like a personal portfolio.\nSound escalation judgment: you know when to escalate, when to resolve internally, and how to communicate clearly under pressure without creating noise.\nVery strong communication skills. TAMs explain complex issues to non-technical executives and root causes to senior engineers, often in the same day.\nAwareness of how TAM performance shows up in retention and NRR, including surfacing expansion signals and renewal risks early.\nExperience working in async or globally distributed teams.\nWhat We Offer\nFully Remote\nWe hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.\n\nESOP\nEvery team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.\n\nTech Allowance\nUse this budget to set up your ideal work environment-laptop, monitor, headphones, or whatever helps you do your best work.\n\nHealth Benefits\nSupabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.\n\nAnnual Off-Sites\nOnce a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.\n\nFlexible Work\nWe operate asynchronously and trust you to manage your own time. You know what needs to be done and when.\n\nProfessional Development\nEvery team member receives an annual education allowance to spend on learning-courses, books, conferences, or anything that supports your growth.\n\nAbout the Team\nSupabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.\n~400 team members\n\n60+ countries\n\n20+ languages spoken\n\nOver $1B raised (including our $500M Series F)\n\n540,000+ community members\n\nWe move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. 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