{"id":2062529,"url":"https://alion.io/job/super-group-service-desk-analyst","title":"Service Desk Analyst","company":{"id":2439783,"name":"Super Group","domain":"supergroup.com","url":"https://alion.io/company/supergroup-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Azure","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2025-10-24T00:00:00Z","employer_posted_date":"2025-10-24","last_verified_at":"2026-10-22T10:37:50Z","board_verified":true,"closed_at":null,"days_open":363,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":363},"description":"Kick-start your career in the online gaming world and experience the very latest in technology and innovation.\n**This is a hybrid role which requires on-site attendance in Barcelona**\nWho we’re looking for\nWe’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.\nAs a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance. This will help us excel at ensuring seamless operations and enhancing user satisfaction to stay ahead of the game.\nWhat you’ll be doing\nAs part of your role, your responsibilities will include:\nProviding first-line and 2nd line IT SupportResponding to and resolving user issues via phone, email and chat\nLogging incidents and service requests in the service management tool\n\nManaging incident and request lifecyclePrioritizing and categorizing incidents based on impact and urgency\nEscalating complex issues to higher-level support teams as needed\n\nMaintaining IT systems and infrastructurePerforming routine system checks and maintenance of tasks\nAssisting with software installations and updates\n\nEnsuring compliance with IT policies and proceduresAdhering to ITIL best practices for incident and problem management\nDocumenting solutions and creating knowledge base articles\n\nProviding excellent customer serviceCommunicating effectively with users to understand their needs\nFollowing up with users to ensure satisfaction with the resolution\n\nThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.\nEssential skills you’ll bring to the table\nThe necessary skills that we require for this role include:\nStrong verbal and written communication skills in both English and Spanish, with the ability to convey complex ideas clearly and effectively\nExperience working collaboratively in cross-functional teams, with a focus on achieving shared goals\nExpertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope\nExceptional attention to detail, ensuring high standards of quality in all outputs\nAbility to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations\nProficiency in IT support and troubleshooting including hardware and software issues\nFoundational understanding of networks / networking\nExperience with Microsoft InTune\nDesirable skills you’ve got up your sleeve\nIt would be great if you also have some of the following skills:\nIn-depth knowledge of sports betting markets, including odds calculation, betting types and market trends\nPrevious experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations\nFamiliarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards\nExperience in developing and executing customer retention strategies\nExcellent communication skills for effective user support and incident resolution\nAbility to manage and prioritize multiple tasks in a fast-paced environment\nFamiliarity with tools like Jira, Microsoft 365 and Microsoft Azure AD\nOur values are non-negotiables\nOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.\nThese competencies are:\nAdaptability\nOwnership and accountability\nInitiating action\nResilience\nTeam orientation\nIntegrity\nInnovation\nThis position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.\nShould you not hear from us within 2 weeks, please deem your application as unsuccessful.\nThe perfect place to work, play and grow!","description_format":"text","description_chars":4411,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-08T02:31:59Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.149,"p_room":0.28,"age_days":363,"expected_fill_days":61,"reasons":["conf:7","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/super-group-service-desk-analyst","json_url":"https://alion.io/job/super-group-service-desk-analyst.json","meta":{"generated_at":"2026-10-22T18:07:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":502,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2439783},"rest":"https://alion.io/mcp/rest/get_company?id=2439783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuper-group-service-desk-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuper-group-service-desk-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuper-group-service-desk-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/super-group-service-desk-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuper-group-service-desk-analyst"}]}