{"id":3074356,"url":"https://alion.io/job/super-staff-customer-service-representative-logistics","title":"Customer Service Representative - Logistics","company":{"id":669239,"name":"Super Staff","domain":"superstaff.com","url":"https://alion.io/company/superstaff-2","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Docs","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"PHP","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-22T10:20:15Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-04T09:02:04Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"We are looking for a customer-focused professional with strong communication skills and the technical aptitude to troubleshoot and resolve delivery- and product-related concerns.\nIn this role, you will play a key part in delivering an exceptional customer experience that sets our company apart from the competition. You will support existing customers, coordinate the order-to-delivery process for new clients, and serve as a liaison between customers and the Operations team to ensure timely and accurate delivery of time-sensitive shipments.\nThe ideal candidate is proactive, detail-oriented, and able to build and maintain strong professional relationships with both internal teams and external customers. A strong sense of urgency, adaptability, and commitment to customer satisfaction will contribute to long-term business growth and success.\nKey Responsibilities\nRespond promptly and accurately to customer inquiries through various channels, including phone, email, chat, and Slack.\nManage a high volume of customer interactions while maintaining a professional, positive, and customer-focused approach.\nIdentify, troubleshoot, and coordinate the resolution of delivery- and product-related issues.\nPrioritize customer concerns and escalate urgent matters to the appropriate teams when necessary.\nProcess new customer accounts, orders, and order updates accurately and efficiently.\nCoordinate the order-to-delivery process for new prospects, ensuring timely communication and shipment coordination.\nAct as a liaison between customers, Sales, and Operations to ensure smooth coordination and timely delivery.\nBuild and maintain strong professional relationships with customers and internal stakeholders.\nCollaborate with the Sales team to identify potential business opportunities and support customer retention.\nNavigate multiple customer service platforms, CRM systems, and internal databases to access, update, and manage information.\nAdapt quickly to new software, system updates, and evolving business processes.\nRemain calm, professional, and solution-oriented when handling challenging situations or competing priorities.\nRequirements\n1-3 years of experience in customer service or a related field.\nExperience in logistics, shipment coordination, or account management is an advantage.\nExcellent verbal and written communication skills.\nStrong customer service skills and a commitment to delivering an exceptional customer experience.\nStrong problem-solving skills, attention to detail, and a sense of urgency when addressing customer concerns.\nProficient in computer applications, with the ability to navigate multiple systems simultaneously.\nWorking knowledge of Microsoft Word, Microsoft Excel, and Google Docs.\nA positive attitude, a good sense of humor, and enthusiasm for working in a fast-growing company.\nStrong collaboration and interpersonal skills, with the ability to work effectively across Sales, Operations, and other departments.\nBenefits\nHMO with 1 free dependent upon hire\nLife Insurance\n20 PTO credits annually\nVL and SL cash conversion\nAnnual Performance-Based Merit Increases and Employee Recognition\nGreat Company Culture\nCareer Growth and Learning\nA laptop will be provided by the company\nPhp 28,000 - Php 32,500","description_format":"text","description_chars":3249,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-22T10:20:15Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.769,"p_room":0.9,"age_days":12,"expected_fill_days":22,"reasons":["conf:1","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/super-staff-customer-service-representative-logistics","json_url":"https://alion.io/job/super-staff-customer-service-representative-logistics.json","meta":{"generated_at":"2026-11-04T09:16:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14446,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669239},"rest":"https://alion.io/mcp/rest/get_company?id=669239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuper-staff-customer-service-representative-logistics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuper-staff-customer-service-representative-logistics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuper-staff-customer-service-representative-logistics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/super-staff-customer-service-representative-logistics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuper-staff-customer-service-representative-logistics"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3074356}},{"tool":"search_jobs","arguments":{"company":"superstaff.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3074356},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}