{"id":3532311,"url":"https://alion.io/job/superchat-associate-product-manager-mfd","title":"Associate Product Manager (m/f/d)","company":{"id":173433,"name":"Superchat","domain":"superchat.com","url":"https://alion.io/company/superchat","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"ChatGPT","optional":false},{"name":"WhatsApp","optional":false}],"status":"closed","first_seen_at":"2026-10-30T13:27:14Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T19:59:14Z","board_verified":false,"closed_at":"2026-11-04T19:59:14Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"At Superchat, we're rebuilding how businesses talk to their customers. AI is becoming the engine of that communication. Integrations are what give that engine teeth: the data, the tools, the systems that turn a clever agent into one that actually closes loops.\nFounded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.\nWe started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.\nWe're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.\nWe're looking for a Product Manager to join our Integrations team.\nIn this role, you'll own the surface that decides whether our AI agents are clever demos or systems that actually do work. CRM sync, appointment bookings, call transfers, custom workflows: every action our agents take in the real world runs through your team. Plus our public API, webhooks, and the developer experience that lets partners build on top of us. If you're excited to design APIs, ship agent tooling, and own a surface that gets more strategic every quarter, this might be a great fit.\nWe're reshaping our product function around three pillars, AI, Integrations, and Core, with a PM in each, operating directly with our founder and CPO Mika. This role is for Integrations.\nLearn how product is built from the inside, working side by side with our CPO.\nAs our Associate Product Manager, you'll work directly with our CPO as a force multiplier for the product team. You'll take on high-impact work across customer research, product data, product marketing and adoption - topics that span the whole product org rather than a single product area. \nWho We Want \nHungry learner\n You're eager to learn fast, actively seek feedback and turn it into visible progress within weeks, not months.\nStructured self-starter\n You're highly organized, bring order to messy situations and get things done without step-by-step guidance.\nAnalytical thinker\n You're comfortable with data and can pull numbers from spreadsheets or analytics tools and turn them into clear insights.\nCustomer-curious\n You enjoy talking to users, ask good follow-up questions and turn interviews into actionable takeaways.\nClear communicator\n You write crisply, build clean slides and feel comfortable presenting to customers, e.g. in webinars.\nScrappy generalist\n You're happy to switch between product marketing, data, research and ops, and no task is \"beneath you\".\nAI-native\n You use AI tools daily to work faster and better - from research and data analysis to drafting content and slides - and you're always experimenting with new ones.\nHas taste\n You have a strong sense for what good looks like in product, design and writing, and you notice when something feels off, even if it's \"technically fine\".\nLanguage\n You're fluent in English, written and spoken.\nWho We Don't Want \nYou only want \"pure PM\" work like roadmaps and specs and aren't interested in marketing or customer-facing tasks\nYou need a lot of structure and clear processes to be productive\nYou struggle to communicate clearly in English, in writing or in front of an audience\nYou get defensive when receiving feedback\nYou see this mainly as a title step rather than a chance to learn and get hands-on\nYour Day to Day \n Strategic Projects (~25%)\nWork directly with our CPO on the topics that matter most right now\nPrepare leadership meetings, drive decisions forward and make sure priorities turn into results\nProduct Marketing & Launches (~35%)\nPlan and run initiatives that bring our product to customers: webinars, product updates, customer events, newsletters and educational content\nPrepare and launch new features end-to-end together with Product, Engineering and Marketing\nBuild sharp slides and reports for customers and leadership \nCustomer Research (~20%)\nRun customer interviews and turn what you hear into clear insights for the product team\nFeed those insights into roadmap decisions together with our PMs\nProduct Analytics & Adoption (~20%)\nOwn dashboards on activation and adoption and turn the numbers into actions\nDrive initiatives that improve activation and adoption of key features\nStakeholders\nProduct Managers: Feed customer insights and data into roadmap decisions and support with research, specs and launch prep\nEngineering & Design: Clarify requirements, gather product feedback and coordinate release timing for launches\nCustomer Success: Identify customers for interviews and work together on onboarding, activation and adoption initiatives\nSales: Build enablement material and slides, and align on positioning and messaging for new features\nMarketing: Co-own product launches, webinars, release content and campaigns\nCustomers: Run interviews and webinars, collect feedback and turn it into insights for the team\nWhy People Choose Us\nWe believe in the power of in-person collaboration: We're an in-office culture at heart - we genuinely love being together in the Berlin office. That's where the best ideas happen, decisions move faster, and we learn from and grow with each other every day. We do offer some flexibility for remote work, but our default and our energy is being in the room together.\nWe're an international team with diverse cultural backgrounds and languages. Openness, mutual respect, and the exchange of different perspectives shape the way we work together.\nWe value ambition and drive. We're looking for people who take ownership, show initiative, and are excited to grow quickly.\nWe work with a high degree of ownership and a strong learning mindset. Asking questions, staying curious, and continuously improving are part of our everyday culture.\nWe care deeply about humility and teamwork. No egos, open feedback, and a willingness to learn from one another matter more to us than titles.\nBenefits & Culture\nChoose between an Urban Sports Club or John Reed membership, or a public transport pass/Dance subscription.\nRegular company-wide and team events.\nAn annual €500 learning and development budget that you can use for conferences, courses, books, career coaching, and more.\nAn inclusive and exciting startup culture that supports rapid professional and personal growth.\nA beautiful office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top-notch equipment.\nWe want to build a community, not just a company.\nCreating an environment where people genuinely enjoy spending time together is important to us - whether that's through HYROX training, golf, beer pong tournaments, running clubs, Warhammer, weekend activities, or any other community you'd like to build here.\nWe believe that diversity makes companies stronger. We welcome applications from everyone, regardless of gender, background, nationality, or religion. Feel free to apply - we'd love to hear from you!\nBy submitting your application, you agree to our Privacy Policy.\nWe look forward to receiving your application!","description_format":"text","description_chars":7400,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Messaging Apps","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-30T16:29:35Z"},{"event":"close","at":"2026-11-04T19:59:14Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/superchat-associate-product-manager-mfd","json_url":"https://alion.io/job/superchat-associate-product-manager-mfd.json","meta":{"generated_at":"2026-11-04T21:49:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":173433},"rest":"https://alion.io/mcp/rest/get_company?id=173433"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuperchat-associate-product-manager-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuperchat-associate-product-manager-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuperchat-associate-product-manager-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/superchat-associate-product-manager-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuperchat-associate-product-manager-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3532311}},{"tool":"search_jobs","arguments":{"company":"superchat.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3532311},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}