{"id":405058,"url":"https://alion.io/job/superdial-operations-associate","title":"Operations Associate","company":{"id":3368,"name":"SuperDial","domain":"superdial.com","url":"https://alion.io/company/superdial","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-31T22:42:26Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-31T10:45:33Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"SuperDial is looking for an Operations Associate improve internal operational performance.\nAbout the role:\nAnalyze engagement and usage data to identify and resolve friction points in the customer journey.\n\nOwn quality initiatives to maintain high retention alongside the customer success team\n\nImprove operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.\n\nCollaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.\n\nAbout you:\n1+ year in consulting or in an operations role at a startup.\n\nStrong analytical skills with experience using Excel, SQL, or other data tools.\n\nHighly organized and detail-oriented, with a proactive problem-solving mindset.\n\nAbility to manage multiple tasks and work cross-functionally in a fast-paced environment.\n\nStrong verbal and written communication skills, with the ability to present data clearly.\n\nPreferred qualifications:\nProficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).\n\nStrong problem-solving, communication, and cross-functional collaboration skills.\n\nWhat’s in it for you?\nThe opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare company.\n\nA dynamic, entrepreneurial culture where your work directly impacts efficiency and customer experience.\n\nCompetitive salary, equity and benefits, including health, dental, vision and unlimited PTO.\n\nWho we are:\nSuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team is at the core of ensuring seamless execution and continuous improvement. Join us and help shape the future of AI in healthcare.\nThe base salary for this role ranges from $75,000 to $95,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. 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