{"id":868173,"url":"https://alion.io/job/superdispatch-tech-lead-manager","title":"Tech Lead Manager","company":{"id":452784,"name":"Superdispatch","domain":"superdispatch.com","url":"https://alion.io/company/superdispatch","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1568},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Datadog","optional":false},{"name":"ElasticSearch","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GCP","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Go","optional":false},{"name":"Grafana","optional":false},{"name":"Helm","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Pulumi","optional":false},{"name":"Python","optional":false},{"name":"RabbitMQ","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-08-18T08:45:38Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-07T22:23:34Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"About the Role\nThe Tech Lead Manager (TLM) for the Platform squad at Super Dispatch is a hybrid leadership role that combines deep technical ownership with people management. Unlike a traditional Engineering Manager role, this position requires you to be the primary technical authority for our platform infrastructure - the person who makes architecture decisions, leads incident response, and directly contributes to critical platform systems.\nThe Platform squad owns the foundation that all product squads build on: infrastructure (GCP, Kubernetes, CloudSQL, RabbitMQ, Elasticsearch), CI/CD pipelines, observability (Datadog), identity and authentication services, security controls, and developer experience tooling. With a team of ~4-5 engineers, this role demands someone who can personally drive technical direction while growing and managing the team.\nYou will report to the CTO and collaborate closely with Engineering Managers across all product squads, as well as Security, Analytics, and Customer Support teams.\nWhat You’ll Do\nYour work will split roughly 60% technical leadership / 40% people management, though this will shift based on team and organizational needs.\nYou will own platform architecture and technical direction.\nOwn the technical roadmap for the Platform squad, including infrastructure modernization, reliability improvements, and cost optimization.\nMake and document architecture decisions (ADRs) that affect the entire engineering organization - service decomposition, API contracts, database strategies, and infrastructure patterns.\nDesign and implement cross-cutting platform capabilities: identity/auth services, observability pipelines, deployment infrastructure, and security controls.\nDrive API-first design practices across services, including OpenAPI specifications and generated client libraries for Go, Python, and Java consumers.\nEvaluate and adopt new technologies and tools (e.g., transitioning observability to Datadog, implementing row-level security in databases, adopting infrastructure-as-code with Terraform).\nLead cost analysis and optimization of cloud infrastructure.\nBe the go-to technical escalation point for platform-related questions from all product squads.\nYou will lead incidents and ensure platform reliability.\nOwn incident response for platform-level outages (SEV-0/SEV-1), coordinating across squads to restore service.\nDefine and maintain runbooks, monitoring alerts, and escalation procedures.\nConduct post-incident reviews and drive follow-up action items to prevent recurrence.\nSet and track platform reliability metrics (uptime, latency percentiles, deployment frequency, MTTR).\nDesign and implement resilience patterns: circuit breakers, graceful degradation, database failover strategies.\nYou will be hands-on in code and infrastructure.\nContribute directly to platform services - writing production code in Python, Go, or other languages as needed.\nReview code and architecture proposals from platform engineers and cross-squad contributions to shared infrastructure.\nManage deployment configurations (Kubernetes manifests, Helm charts, ArgoCD), secrets management (Vault, 1Password), and CI/CD pipelines (GitHub Actions).\nSet high standards for coding, testing, deployment, and monitoring practices within the squad and across the organization.\nYou will manage and grow the platform team.\nManage a team of ~4-5 platform engineers with regular 1:1s, career development conversations, and performance reviews.\nCoach engineers on both technical depth and breadth - helping backend engineers grow into infrastructure and reliability expertise.\nIdentify hiring needs and technical skill gaps; lead recruiting efforts for the platform squad.\nOnboard new team members effectively, building their context on a complex, cross-cutting codebase.\nFoster a collaborative culture where product squads feel supported (not blocked) by the platform team.\nDelegate effectively - empower team members to own subsystems while maintaining architectural coherence.\nYou will communicate and coordinate across the organization.\nProactively communicate platform changes, maintenance windows, and new capabilities to engineering and non-engineering stakeholders.\nPartner with product squad EMs to understand their infrastructure needs and pain points.\nCoordinate with Security and Compliance on audit logging, access controls, and data protection requirements.\nCollaborate with Data/Analytics teams on database access policies, ETL pipelines, and data governance.\nCompetencies\nIf you consider yourself an eager learner, a conscientious worker, and a thoughtful, kind, supportive human, you might just thrive at Super Dispatch.\nTo be successful, you will need a combination of deep technical skills and leadership abilities. We expect you are:\nTechnically deep - you can debug a production database replication issue at 2 AM, design a new service architecture on a whiteboard, and review a Kubernetes deployment manifest with equal confidence.\nProactive - you act without being told what to do. You identify reliability risks before they become incidents and technical debt before it slows the team.\nPragmatic - you make sound trade-offs between engineering perfection and business velocity. You know when 4ms response time is good enough and when to stop optimizing.\nMove fast - you execute quickly and get things done, while maintaining the quality bar expected of platform infrastructure.\nGrowth driven - you seek growth in learning, efficiency, and celebrate wins.\nCustomer focus - you treat product squads as your customers and empathize with their needs and constraints.\n Strong communicator - you can explain a database failover strategy to engineers and a platform investment to leadership with equal clarity. You communicate comfortably in English (speaking and writing).\nAs a technical leader:\nYou have strong opinions, loosely held - you drive decisions forward while remaining open to better ideas.\nYou can evaluate complex system designs and identify where they will break at scale.\nYou balance \"build vs. buy\" decisions thoughtfully, considering long-term maintenance burden.\nYou write clear ADRs and technical documentation that help future engineers understand the \"why\" behind decisions.\nYou stay current with infrastructure and platform engineering trends without chasing every new tool.\nAs a people manager:\nYou can manage engineers with different skill sets from your own.\nYou communicate expectations clearly, solicit and deliver feedback frequently.\nYou run effective 1:1s, planning sessions, and retrospectives.\nYou can develop processes and remove hurdles to facilitate great execution.\nYou have a high tolerance for ambiguity, especially around organizational boundaries.\nYou value empathetic and direct communication, particularly when giving and receiving feedback.\nMinimum Requirements\nAdvanced-level English skills, especially speaking and writing.\nAt least 7+ years of experience as a software engineer, with at least 3 years in infrastructure, platform, or SRE roles.\nAt least 2 years of experience managing a team of 3-10 engineers.\nDeep hands-on experience with cloud infrastructure (GCP or AWS), Kubernetes, and container orchestration.\nStrong background in at least two of: Java, Python, Go, - with willingness to work across all three.\nProduction experience with relational databases at scale (PostgreSQL), including replication, failover, and performance tuning.\nExperience with message brokers (RabbitMQ, Kafka, or similar) and event-driven architectures.\nExperience with observability and monitoring tools (Datadog, Grafana, Prometheus, or similar).\nTrack record of leading incident response for production systems and driving reliability improvements.\nExperience with CI/CD pipeline design and deployment automation.\nDemonstrated ability to make architectural decisions and communicate them clearly through ADRs or similar documentation.\nPlus Points\nExperience with Elasticsearch at scale (cluster management, index optimization, migration strategies).\nExperience building identity/authentication services.\nExperience with infrastructure-as-code (Terraform, Pulumi).\nExperience with API-first design and OpenAPI code generation workflows.\nExperience managing platform/infrastructure teams at startups during periods of rapid growth.\nExperience rolling out engineering practices and processes where they didn't exist before.\nExperience managing partially or entirely remote teams across multiple time zones.\nFamiliarity with cost optimization strategies for cloud infrastructure.\nExperience with database security controls.\nWhat We Offer\nGreat Culture - We strive for transparency and you’ll work with like minded highly motivated people excited about solving complex problems\nRemote First Culture - We’re a 100% distributed team!\nGym/Wellness Stipend - We provide a monthly stipend for gym memberships ($50/month)\nGenerous Time Off Flex PTO policy so you can take the time you need, when you need it, as well as 6 weeks paid paternity leave\nGreat gear - we’ll set you up for success with the right tech and help you outfit your home office, if needed.\nLocation Requirement\nWe’re especially interested in candidates located in Eastern European or Central Asian regions.\nDoes this sound like you? 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