{"id":1635988,"url":"https://alion.io/job/superheat-operator","title":"Operator","company":{"id":3624823,"name":"Superheat","domain":"superheat.co.nz","url":"https://alion.io/company/superheat","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"D","score":40,"open_postings":24,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kincardine, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":87000,"period":"year","method":"role_country_seniority_unknown","sample_n":1059},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-07T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-04T00:28:22Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":149},"description":"As we continue to experience remarkable growth and promote our talented team members, we are excited to expand our operator workforce. \n\nAt Superheat we perform remote heat treatment in oil refineries, petrochemical plants, and power plants worldwide. Field operations personnel set up the equipment on-site while our SmartCenter Control Room Panel Operators start and monitor the heat cycles remotely.\n\nThe SmartCenter Operator manages multiple projects from all over the world in our Corporate SmartCenter Control Rooms. Operators are the critical liaison between Field Operations, Controls Support, Quality Assurance, and Engineering. This includes managing all aspects of assigned projects, from entering client documentation, setting up and monitoring cycle operations following site/client specifications, troubleshooting with multiple departments, and creating client chart packages. With Superheat you will join a strong, experienced team at a company with almost 25 years of Remote Operator Heat Treatment expertise. We pride ourselves as the premier heat treatment provider, developing all our processes, technology, and software in-house.\n\nThis position requires strong computer and technical skills as it is 100% computer work. In addition, this position starts with 8hr rotating shift, then advancing to rotating shift work - 12-hour days, and nights, including weekends.\n\nDUTIES AND RESPONSIBILITIES\nManage all tasks and statuses of assigned projects.\nEnsure all Quality Assurance instructions are accurate and up to date.\nAssist Controls Support and Field Operations with site equipment setup.\nEnsure all client documentation is entered accurately following our Quality Assurance program.\nAct as liaison between Field Operations, Controls Support, Quality Assurance and Engineering, as required.\nEnter all client-specific information into our SmartView database.\nSet up and start all heat treatment cycles.\nMonitor cycles for trends and alarms, troubleshooting as required.\nDocument all heat cycle issues and non-conformances, escalating as required.\nDocument all project-specific process concerns, escalating as required.\nCreate all client chart packages and distribute them upon completion of the heat treatment cycle.\nAt the end of each shift, complete shift turnover for incoming shift change.\n\nKNOWLEDGE, SKILLS AND ABILITIES REQUIRED\nYou can work independently while also being a valuable team player. You can identify and prioritize tasks according to urgency and importance and are comfortable seeking clarification when required.\nAttention to detail is essential; we work in a fast-paced environment with a high volume of data transfer from client documentation to our SmartView database. Flexibility is also crucial, as our workload varies depending on customer demands.\nA strong technical mindset is a must-have, with excellent problem-solving skills and a good understanding of processes. You need to be adaptable and open to changes, as our customers have unique requirements, and we continually refine our processes to deliver the best experience.\nExperience with metallurgy, welding, and quality programs is beneficial. However, we are willing to teach an Operator who possesses a positive attitude, multitasking skills, and a willingness to learn. These qualities are essential to our team.\n\nEDUCATIONAL & TRAINING REQUIREMENTS\nSecondary School Diploma, or equivalency. Higher education considered an asset.\nSuperheat will provide relevant in-house training with a dedicated trainer. Once completed, you will be mentoring with an experienced operator.\nDriver's License.\n\nPHYSICAL AND COGNITIVE DEMANDS\nSitting for extended periods.\nContinuous visual monitoring and alarm management on multiple monitors.\nHigh amount of data entry from client documentation.\nRotating shift work and extended hours.\nStrong organizational, prioritization and multitasking skills.\n\nSHIFT & SCHEDULE\nStart on 8-hr rotating shifts, then advance to 12-hr rotating 24/7 shifts as positions become available.\nOvertime available.\nWeekends as needed.\nRotating shift schedule (12-hr days/nights, 8-hr mornings/evenings).\nHolidays if required.\n\nSuperheat offers a 100% employer-paid Benefit Plan as well as a Defined Contribution Pension Plan with employer contribution. In addition, there are opportunities for advancement within and movement between departments, and even the possibility of travel. If you’re the right individual or have a unique skill set, Superheat can find a place for you to best showcase your talents with our team.\n\nThis posting is for an existing vacancy.","description_format":"text","description_chars":4582,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:37:06Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.163,"p_room":0.28,"age_days":149,"expected_fill_days":27,"reasons":["conf:18","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/superheat-operator","json_url":"https://alion.io/job/superheat-operator.json","meta":{"generated_at":"2026-10-04T02:33:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3705,"day_limit":5000,"remaining_today":1295,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}