{"id":842850,"url":"https://alion.io/job/superhosting-bg-technical-support-specialist","title":"Technical Support Specialist","company":{"id":55461,"name":"SuperHosting.BG","domain":"superhosting.bg","url":"https://alion.io/company/superhosting-bg","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Magento","optional":false},{"name":"MySQL","optional":false},{"name":"Outlook","optional":false},{"name":"PHP","optional":false},{"name":"WordPress","optional":false}],"status":"live","first_seen_at":"2026-08-07T14:58:39Z","employer_posted_date":"2026-08-07","last_verified_at":"2026-10-17T10:44:58Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"We at SuperHosting.BG, part of team.blue family, believe that hosting is not just a service. It is the foundation of a successful online presence. We offer top-level services by providing reliable hosting solutions and constant adequate support to more than 200,000 websites! Our service is at a perfect level because we care about our customers\nWe are looking for Technical support specialist!\nWe offer you an interesting and challenging job in the largest hosting company in Bulgaria! If technology is your passion, if you like to communicate with customers and you are always ready to solve every case until the end - you are the right person for this position! With us, you will have the opportunity for professional development, as you will learn something new every day. Intensive company training awaits you.\nYour main tasks will be:\nTo answer technical questions related to hosting services by phone, chat and email through a ticket system;\nTo assist customers in solving each of their cases related to the service;\nTo track whether each case you have taken up is resolved to the end;\nTo have excellent knowledge of the services offered by the company; We expect from you:\nBeing a communicative person;\nTo love working with clients and talking to them;\nTo know the main email clients - Outlook, Mozilla Thunderbird;\nTo know WordPress - core, popular themes and plugins;\nTo have analytical thinking for diagnosis and solving cases;\nTo have a completed secondary education;\nWork in shifts;\nYou will be a step ahead of other applicants if:\nYou have experience working with WordPress;\nYou know other CMS systems - OpenCart, Magento, etc.;\nYou know the main Internet protocols, as well as email, PHP, MySQL, html;\nYou have communicated directly with customers via email, chat or phone;\nYou have experience in a previous similar position;\nBonus:\nWork in a creative office with fresh fruit, nuts, tea, coffee and treats in the social area.\nSocial benefits for tone and good health. Additional health insurance and food vouchers.\nHere you will be welcomed by a Super Cool team, always ready for teamwork and adventure!","description_format":"text","description_chars":2118,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Domain Registrars & Registries","Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-09-12T22:41:43Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.319,"p_room":0.28,"age_days":70,"expected_fill_days":22,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/superhosting-bg-technical-support-specialist","json_url":"https://alion.io/job/superhosting-bg-technical-support-specialist.json","meta":{"generated_at":"2026-10-17T12:38:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55461},"rest":"https://alion.io/mcp/rest/get_company?id=55461"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuperhosting-bg-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuperhosting-bg-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuperhosting-bg-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/superhosting-bg-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuperhosting-bg-technical-support-specialist"}]}