{"id":2416295,"url":"https://alion.io/job/superior-skilled-trades-it-support-associate-sst-direct","title":"IT Support Associate - SST Direct","company":{"id":2344369,"name":"Superior Skilled Trades","domain":"superiorskilledtrades.com","url":"https://alion.io/company/superiorskilledtrades","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hebron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T03:27:51Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T06:21:40Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Seeking an IT Support Associate for a direct hire opportunity with our client in Hebron, KY.\nPay: $55K - $60K\nBenefits: PTO, Medical, Dental, Vision, and 401k\nWhat You’ll Do\nProvide frontline technical support for hardware, software, network, and application issues.\nSet up and manage user accounts, permissions, security groups, and licenses in Microsoft 365 and Entra ID.\nSupport employee onboarding and offboarding, including account setup and equipment deployment.\nConfigure, deploy, troubleshoot, and maintain computers, mobile devices, printers, and peripherals.\nSupport Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.\nAssist with ERP and other business-critical applications.\nMaintain IT asset inventories and software licensing records.\nTroubleshoot connectivity, application, and system issues and escalate complex problems when needed.\nCoordinate with our MSP and technology vendors to resolve technical issues.\nAssist with cybersecurity, system upgrades, technology projects, and IT documentation.\nWhat We’re Looking For2+ years of professional IT support or help desk experience.\nWorking knowledge of Microsoft 365 and Windows environments.\nExperience with Microsoft Entra ID/Azure Active Directory and user account administration.\nStrong troubleshooting skills across hardware, software, and basic network issues.\nFamiliarity with Outlook, Teams, SharePoint, and OneDrive.\nBasic understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPNs.\nExperience with IT ticketing/help desk systems.\nStrong communication and customer service skills.\nAbility to prioritize multiple requests and work independently.\nStrong attention to detail and a commitment to security and confidentiality.\nEducation: Associate degree in IT, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered.\nIf you are interested in learning more about this role, please submit your resume for immediate consideration!\nINDH","description_format":"text","description_chars":1992,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-13T03:27:51Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.55,"p_room":0.55,"age_days":10,"expected_fill_days":7,"reasons":["conf:4","win:tail","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/superior-skilled-trades-it-support-associate-sst-direct","json_url":"https://alion.io/job/superior-skilled-trades-it-support-associate-sst-direct.json","meta":{"generated_at":"2026-10-23T08:47:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14128,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2344369},"rest":"https://alion.io/mcp/rest/get_company?id=2344369"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuperior-skilled-trades-it-support-associate-sst-direct"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuperior-skilled-trades-it-support-associate-sst-direct"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuperior-skilled-trades-it-support-associate-sst-direct"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/superior-skilled-trades-it-support-associate-sst-direct\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuperior-skilled-trades-it-support-associate-sst-direct"}]}