{"id":3276451,"url":"https://alion.io/job/superiorplus-digital-experience-customer-marketing-specialist","title":"Digital Experience & Customer Marketing Specialist","company":{"id":2681565,"name":"Superiorplus","domain":"superiorplus.com","url":"https://alion.io/company/superiorplus-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":61000,"max":76000,"currency":"USD","period":"year","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T11:05:56Z","employer_posted_date":null,"last_verified_at":"2026-10-26T11:05:56Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"What we will offer you:Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.\nCompetitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.\nFlexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.\nTechnology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.\nEmployee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.\nOpportunity: A continuous focus on professional development with many opportunities for training and career growth.\nSafety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.\nReporting to the Senior Marketing Manager, Brand and Communications, the Digital Experience & Customer Marketing Specialist executes and optimizes customer-facing digital experiences and customer marketing programs across the United States and Canada. Working within the customer marketing strategy set by the Senior Marketing Manager, the role improves how customers engage with Superior's digital channels, communications, and self-service platforms to drive adoption, engagement, satisfaction, and long-term customer value. Partnering closely with Customer Experience, Retention, and Marketing teams, the role turns customer insights, feedback, and behavioral data into practical digital experience improvements, coordinated communications, onboarding activity, and engagement initiatives that strengthen customer relationships and support business objectives.\nWhat you'll do:\nExecute and optimize customer-facing digital experiences, including online portals, self-service tools, mobile applications, and customer communication channels, within the established experience roadmap.\n\nDeliver onboarding, activation, and adoption programs that help customers successfully engage with digital platforms, products, services, and self-service capabilities.\n\nExecute customer marketing programs that improve engagement, portal adoption, satisfaction, loyalty, and long-term customer value.\n\nManage customer communication calendars and execute contact plans across digital touchpoints, ensuring relevant, timely, and coordinated customer communications.\n\nCoordinate communication prioritization across customer-facing teams to maintain a consistent experience while minimizing contact fatigue and communication overlap.\n\nSupport Customer Experience, Retention, Operations, and Technology teams in identifying customer pain points and improving digital journeys, self-service processes, and overall customer experience.\n\nAnalyze customer feedback, behavioral insights, digital analytics, and journey performance data, translating findings into recommendations that improve engagement, adoption, satisfaction, and retention.\n\nRun testing and optimization activities across customer communications, journeys, digital experiences, content, and customer touchpoints, applying results to improve performance.\n\nSupport audience segmentation, personalization, and targeting to improve message relevance and customer engagement across digital channels.\n\nMonitor key performance indicators including customer engagement, digital adoption, satisfaction, retention, conversion, and journey performance metrics.\n\nCollaborate cross-functionally to ensure digital experiences and customer communications align with brand standards, customer expectations, and business priorities.\n\nPartner with Technology and product teams to support customer experience enhancements, new capabilities, and platform improvements based on customer needs and business priorities.\n\nIdentify opportunities to improve digital experience effectiveness, customer engagement, communication efficiency, and customer satisfaction through testing and best practices.\n\nPerforms other related duties as assigned.\n\nWhat you bring:\nBachelor's degree in Marketing, Business, Communications, Public Relations, or a related field.\n\n5+ years of experience in digital marketing, customer marketing, customer experience, lifecycle marketing, digital product marketing, or related disciplines.\n\nExperience executing digital experience, customer communication, customer engagement, or customer journey activities.\n\nExperience using digital analytics, customer insights, and performance data to inform recommendations and optimization.\n\nExperience planning and delivering customer communications, engagement programs, or onboarding initiatives.\n\nExperience working cross-functionally with technology, customer experience, marketing, or operational teams.\n\nExperience supporting customer-facing digital platforms, self-service experiences, or digital product adoption is required.\n\nExperience with testing, experimentation, personalization, or optimization programs is required.\n\nLegal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.\n\nThe expected annual salary range for this role is $61,000 - $76,000 a year.\nPlease note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.\nHere at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at to let us know how we can enhance your experience.\nOriginally posted on Himalayas","description_format":"text","description_chars":6132,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-26T14:43:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":29,"reasons":["seen:7","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":76000,"is_top_pay":false},"html_url":"https://alion.io/job/superiorplus-digital-experience-customer-marketing-specialist","json_url":"https://alion.io/job/superiorplus-digital-experience-customer-marketing-specialist.json","meta":{"generated_at":"2026-11-03T14:40:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681565},"rest":"https://alion.io/mcp/rest/get_company?id=2681565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuperiorplus-digital-experience-customer-marketing-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuperiorplus-digital-experience-customer-marketing-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuperiorplus-digital-experience-customer-marketing-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/superiorplus-digital-experience-customer-marketing-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuperiorplus-digital-experience-customer-marketing-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3276451}},{"tool":"search_jobs","arguments":{"company":"superiorplus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3276451},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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