{"id":3043389,"url":"https://alion.io/job/superiorplus-service-coordinator","title":"Service Coordinator","company":{"id":2681565,"name":"Superiorplus","domain":"superiorplus.com","url":"https://alion.io/company/superiorplus-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T22:00:49Z","employer_posted_date":null,"last_verified_at":"2026-10-21T22:00:49Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"What we will offer you:Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.\nCompetitive Compensation: We offer a highly competitive compensation and total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.\nFlexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.\nTechnology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.\nEmployee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial, and social well-being.\nOpportunity: A continuous focus on professional development with many opportunities for training and career growth.\nSafety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.\nAs a Service Coordinator, you will be a part of a collaborative team that prioritizes customer satisfaction and operational excellence. Your expertise will support us in meeting our Key Performance Indicators (KPIs) while providing input towards the continuous improvement of our processes and procedures.\nThe Service Coordinator is responsible for coordinating and optimizing field service operations to deliver a safe, efficient, and exceptional customer experience. Acting as the central link between customers, service technicians, and operational leadership, the Service Coordinator plans and schedules service work, manages service demand, monitors work execution, and proactively communicates with customers throughout the service journey.\nThis role is accountable for maximizing technician productivity, maintaining schedule integrity, reducing service delays, and ensuring timely completion of installations, repairs, compliance work, inspections, and emergency response activities. The Service Coordinator plays a key role in supporting Superior's commitment to operational excellence, customer satisfaction, and continuous improvement by identifying opportunities to improve service delivery, workforce utilization, and overall service performance.\nWhat You’ll Do:\nSchedule, coordinate, and monitor service technician activities, including installations, maintenance, repairs, inspections, compliance work, and emergency service calls.\n\nManage technician schedules to optimize workforce utilization, travel efficiency, customer responsiveness, and service productivity.\n\nProactively maintain a forward-looking service schedule, identifying capacity constraints and recommending solutions to minimize backlog and service delays.\n\nCoordinate with customers to schedule appointments, confirm service details, and ensure readiness for scheduled work. Ensure technicians have the necessary information, materials, permits, and documentation required to complete assigned work efficiently.\n\nServe as the primary point of contact for service-related customer inquiries, requests, and concerns.\n\nBuild customer confidence through proactive communication, responsiveness, and effective issue resolution. Escalate service risks, capacity issues, and customer concerns that may impact safety, service delivery, or customer satisfaction.\n\nCreate, update, and maintain work orders, customer records, service documentation, and scheduling systems. Monitor work order progress and track service completion to ensure commitments are met.\n\nFollow up on outstanding service requests and aging work orders to ensure timely resolution and backlog reduction.\n\nMonitor service performance metrics including schedule adherence, service lead times, technician utilization, work order completion, and customer commitments.\n\nPerform other job duties as assigned.\n\nWhat you bring:\nHS Diploma or GED\n\n1+ year of industry experience or a related customer service experience required.\n\nExperience working in a fast-paced environment with multiple priorities, competing demands, and deadlines.\n\nExperience using scheduling, dispatch, CRM, ERP, or field service management systems is preferred.\n\nStrong customer-centric mindset with a commitment to delivering an exceptional customer experience.\n\nExceptional verbal and written communication skills with the ability to interact professionally with customers, technicians, and internal stakeholders.\n\nProblem-solving, decision-making, and critical-thinking abilities.\n\nProficient in Microsoft Office applications and data-entry systems.\n\nAbility to build and maintain positive relationships.\n\nLegal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening.\n\nThe hourly rate for this position is $20.00 - $24.00 per hour. This role will be eligible for overtime pay once scheduled work week hours are met.\nHere at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at let us know how we can enhance your experience.\nOriginally posted on Himalayas","description_format":"text","description_chars":5476,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-21T23:28:30Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":0.9,"age_days":12,"expected_fill_days":25,"reasons":["seen:12","win:mid","comp:junior"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/superiorplus-service-coordinator","json_url":"https://alion.io/job/superiorplus-service-coordinator.json","meta":{"generated_at":"2026-11-04T03:21:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5207,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2681565},"rest":"https://alion.io/mcp/rest/get_company?id=2681565"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuperiorplus-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuperiorplus-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuperiorplus-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/superiorplus-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuperiorplus-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3043389}},{"tool":"search_jobs","arguments":{"company":"superiorplus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3043389},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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