{"id":4149235,"url":"https://alion.io/job/superloop-manager-business-intelligence-ftc","title":"Manager – Business Intelligence (FTC)","company":{"id":49835,"name":"Superloop","domain":"superloop.com","url":"https://alion.io/company/superloop","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":89,"open_postings":12,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-14T07:35:33Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-11-12T08:29:16Z","board_verified":true,"closed_at":null,"days_open":121,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":121},"description":"Company Overview\nFounded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.\nSuperloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop every day for their connectivity needs.\nVisitwww.superloop.com to learn more.\nBusiness Unit Overview\nOur Operations unit is the engine room of Superloop - responsible for maintaining and supporting all of our products and internal technical infrastructure to ensure the best possible service to both our customers and our very own business. Our Operations unit is responsible for ensuring that the business has the technical capability and capacity to deliver services to all Superloop customers ranging from Home Broadband to International Wholesale.\nRole Purpose\nWe seek a highly analytical and detail-oriented Business Intelligence Manager to lead the MIS Analysts team in the consumer team, on a one-year fixed-term contract. As a Business Intelligence Manager, you will lead the MIS Analysts team to collect, analyse, and interpret data related to the contact centre operations to provide actionable insights to support data-driven decision-making processes.\nKey Responsibilities\nLead the Contact Centre MIS Analytics team.\n\nLead the development of data bases and dashboards to ensure timely and accurate decision making.\n\nAnalyse data to identify trends, patterns, and opportunities for improvement.\n\nEvaluate the effectiveness of automation processes and recommend enhancements.\n\nProvide historical data to forecast call volumes and staffing requirements, assisting in workforce planning and resource allocation.\n\nPrepare clear, concise, and visually compelling presentations for management reviews.\n\nQualifications and Experience\nBachelor's degree in Statistics, IT, Business Analytics or a related field.\n\nMBA in a similar discipline would be an advantage.\n\nProven experience in SQL or Python. Proficient in Excel.\n\nStrong numerical and analytical skills with experience in handling large data sets and providing business insights.\n\n7-10 years of relevant work experience in a similar role.\n\nStrong leadership skills.\n\nExcellent communication skills & fluency in English.\n\nExcellent presentation skills.\n\nFamiliarity with contact centre technologies and metrics would be an added advantage.\n\nOn Offer\nQuarterly Superstar Awards - recognition for those who go above and beyond.\n\nMilestone Gifts & Birthday Cake.\n\nReferral Bonus - get rewarded for bringing great talent into the TechHub.\n\nFruits & Nuts Mondays and Wednesdays - a healthy start to your week.\n\nMonthly Engagement Events - cricket matches, festive celebrations, and more.\n\nQuarterly Team Outings - SuperEats - time to unwind and connect outside work.\n\nSuperEats - enjoy affordable pre ordered breakfast and lunch options.\n\nFlexible Work - 3 days in the office, 2 days from home (once confirmed).\n\nLeadership & Development Training - Grow your skills and confidence.\n\nCareer Excellence Program - build your future in telco and tech, right here at Superloop.\n\nEmployee Assistance Program - we’ve got your wellbeing covered.\n\nAt Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.\nVisit www.superloop.com to learn more","description_format":"text","description_chars":4189,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-12T08:29:16Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.635,"p_room":0.36,"age_days":121,"expected_fill_days":64,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-11-12T09:12:17Z"},"pay":null,"html_url":"https://alion.io/job/superloop-manager-business-intelligence-ftc","json_url":"https://alion.io/job/superloop-manager-business-intelligence-ftc.json","meta":{"generated_at":"2026-11-12T09:12:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49835},"rest":"https://alion.io/mcp/rest/get_company?id=49835"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuperloop-manager-business-intelligence-ftc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuperloop-manager-business-intelligence-ftc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuperloop-manager-business-intelligence-ftc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/superloop-manager-business-intelligence-ftc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuperloop-manager-business-intelligence-ftc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4149235}},{"tool":"search_jobs","arguments":{"company":"superloop.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4149235},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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