{"id":1588866,"url":"https://alion.io/job/supermicro-service-engineer-4","title":"Service Engineer","company":{"id":58834,"name":"Supermicro","domain":"supermicro.com","url":"https://alion.io/company/supermicro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":83},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hadoop","optional":false},{"name":"HPC","optional":false}],"status":"live","first_seen_at":"2026-09-26T07:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-01T15:34:32Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Req ID: 29520\nAbout Supermicro:\nSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.\nJob Summary:\nSupermicro is seeking a Service Engineer to handle complex, non standard service cases, collaborate closely with product managers, and produce detailed SOPs and knowledge base documentation.\nQualifications:\nOn-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment\nEnsure escalation situations are managed and corrected quickly and professionally\nProvide 2nd line support to the reseller/distributors in all aspects of customer support\nWork with Technical Account Manager, Service Manager, and Product Manager to define service programs\nProvide and contribute information such as fault triage and training materials\nRun tests and simulations at our facility to assist with problem-solving\nTravel to the field to train and or resolve customer issues\nTrain new service engineers\nAble to work under Technical Account Manager direction and take ownership of customer base\nDemonstrate ability to be self-sufficient in the field by resolving problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems\nAble to defuse challenging situations\nManage time effectively, prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations\nDetermines requirements and/or root cause of technical issues by working with customers\nManage the day to day tickets assigned on the SMC Service Portal\nExperience with generating and presenting quality reports is a plus\nDeployment and maintenance with a focus on Servers and GPU Systems, Networking, Cable management, FW/Bios Configuration\nWhat do we have to offer you?\nGood problem solving skills.\nAble to work at customer location.\nExperience required in similar role.\nEnglish skill needs to be business level or above.\nDriving license.\nAble to work physically (installing servers and replacing parts may require you to physically lift items).\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.","description_format":"text","description_chars":3140,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-10-01T15:29:42Z"}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["conf:10","win:early","comp:brand"],"computed_at":"2026-10-02T01:59:41Z"},"pay":null,"html_url":"https://alion.io/job/supermicro-service-engineer-4","json_url":"https://alion.io/job/supermicro-service-engineer-4.json","meta":{"generated_at":"2026-10-02T01:59:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2583,"day_limit":5000,"remaining_today":2417,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}