{"id":1588789,"url":"https://alion.io/job/supermicro-sr-customer-quality-management-engineer","title":"Sr. Customer Quality Management Engineer","company":{"id":58834,"name":"Supermicro","domain":"supermicro.com","url":"https://alion.io/company/supermicro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Bade, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6708},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hadoop","optional":false},{"name":"HPC","optional":false}],"status":"live","first_seen_at":"2026-09-29T07:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-14T10:40:05Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Supermicro:\nSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\nEssential Duties and Responsibilities:\nCoordinate and host customer factory visits and support customer audits.\nHandle shipment quality issues, including RMA cases and customer complaints.\nManage quality activities for existing and new OEM system projects.\nRespond to customer questionnaires and provide required quality documentation.\nSupport customer product verification and inspection activities at external locations.\nPerform quality data analysis and collaborate with cross-functional teams to resolve issues.\nDrive continuous improvement to enhance product quality and customer satisfaction.\nQualifications:\nEducation & Experience\nBachelor’s degree in Engineering, Quality Management, Industrial Management, or related field.\n5 years of experience in quality engineering, customer quality support, or manufacturing quality roles.\nExperience interacting with customers or handling customer quality issues is preferred.\nSkills & Competencies\nStrong communication skills with the ability to interact professionally with customers and internal teams.\nGood problem-solving and issue-analysis capability.\nFamiliarity with basic quality tools (8D, 5 Why, Fishbone, PDCA).\nAbility to prepare reports, respond to customer inquiries, and manage documentation clearly.\nGood task-management skills, able to handle multiple priorities.\nEnglish or Japanese reading/writing proficiency is preferred for customer documentation.\nPersonal Attributes\nCustomer-focused mindset and strong sense of responsibility.\nDetail-oriented with good teamwork and coordination skills.\nProactive, willing to learn, and able to work under pressure.\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. 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