{"id":1588912,"url":"https://alion.io/job/supermicro-sr-field-service-manager","title":"Sr. Field Service Manager","company":{"id":58834,"name":"Supermicro","domain":"supermicro.com","url":"https://alion.io/company/supermicro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Bade, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4263},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-24T07:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-19T20:53:52Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Job Req ID: 29872\nEssential Duties and Responsibilities:\nProvide on-site technical support, troubleshooting, and repair services for customer systems and infrastructure.\nsupport customer escalations and emergency service requests with rapid response and resolution.\nDeliver technical knowledge transfer and training to customers when required.\nIdentify opportunities to improve service efficiency, reduce downtime, and enhance customer satisfaction.\nPerform failure analysis, diagnostics, and repair of vendor boards, GPU, DPU, server, and related hardware products.\nExposure to PCBA schematics, System Architecture Diagram test points, and debugging tools (e.g., multimeter, oscilloscope) will be an added value.\nConduct root cause analysis and work with Engineering teams to drive corrective and preventive actions.\nDocument technical findings, repair results, and failure analysis reports.\nCollaborate with vendors and internal cross-functional teams to improve product quality and serviceability.\nWillingness to support company assignments, including overtime and overseas travel (e.g., the U.S., Taiwan) for short-term missions of up to one month.\nParticipate in new technology, AI platform, and GB300-related training programs.\nAbility to perform effectively under pressure and meet work demands.\nQualifications:\nBachelor's degree or above in Electrical Engineering, Electronics Engineering, Computer Engineering, or related disciplines.\n3~5+ years of experience in failure analysis, hardware repair, field service, technical support, or electronics manufacturing\nEnglish and Mandarin communication capability required.\nCandidates with a background in electronic circuits and designers will be given priority; this will be considered a plus.\nWorking knowledge or exposure to computer or server operations and common electronic components or devices is preferable and considered an advantage to the candidate.\nComfortable operating common software environments such as Windows; basic exposure to Linux is considered an added value.\nDemonstrates teamwork, self-motivation, and a positive working attitude, with the willingness to contribute to team objectives and continuous improvement.\nExcellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external stakeholders, including customers.\nAbility to work independently in customer-facing environments.\nWillingness to travel domestically and internationally.\nStrong understanding of server hardware, GPU, DPU, motherboard architecture, and electronic circuit troubleshooting and root cause investigation processes.\nExperience using diagnostic and debugging equipment such as oscilloscopes, multimeters, logic analyzers, and related tools.\nExperience or familiarity with soldering and desoldering techniques is preferred; exposure to BGA rework will be an added advantage.\nAbility to support electronic circuit analysis and troubleshooting activities, under guidance when required, is desirable.\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. 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