{"id":4318330,"url":"https://alion.io/job/supermicro-sr-service-engineer-10","title":"Sr. Service Engineer","company":{"id":58834,"name":"Supermicro","domain":"supermicro.com","url":"https://alion.io/company/supermicro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":18,"ghost_share":0,"stale_share":0.056,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bade, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hadoop","optional":false},{"name":"HPC","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T08:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T17:31:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Req ID: 30228\nAbout Supermicro:\nSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\nJob Summary:\nSupport our Global Service network and help build a world class field engineering organization. Supermicro is seeking a talented and experienced Sr. Service Engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s). As a Service Engineer, you provide the front line and escalation of technical issues, advice and support to customers in the operation and maintenance of complex Supermicro's products. You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.\nEssential Duties and Responsibilities:\nPrimarily work in a call-center type of work environment\nProvide technical support over phone and/or web to customers on hardware and software issues\nOn-site troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment\nDrive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times\nEnsure escalation situations are managed and corrected quickly and professionally\nProvide 2nd line support to the reseller / distributors in all aspects of customer support\nHave a very high level of product knowledge\nWork with Technical Account Manager, Service Manager, and Product Manager in define service kits and all service tools\nEnhance global portal service data base of information to align with our corrective action systems\nProvide and contribute information such as fault triage and training materials\nRun tests and simulations at our facility to assist with problem solving\nTravel to the field to train and or resolve customer issues\nTrain new service engineers\nAttend and complete all required training and certification exams\nLearn to be proficient in service and repair of all systems (current, new, and updates)\nBe able to work under Technical Account Manager direction and take ownership of customer base\nBe completely self-sufficient in the field \n24 x7 Shift Coverage \nManage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations \nQualifications:\nBachelor's degree in Engineering or other technical field preferred\n7 years’ experience field engineering servicing complex X86 systems and parts preferred\nWill consider Associates Degree in electrical technology, electronics or equivalent military experience\nWork experience in large enterprise or certification in Windows and Linux environment is a plus\nSome travel is required\nSalary Range\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. 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