{"id":3498676,"url":"https://alion.io/job/supermicro-sr-service-engineer-9","title":"Sr. Service Engineer","company":{"id":58834,"name":"Supermicro","domain":"supermicro.com","url":"https://alion.io/company/supermicro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":98,"open_postings":11,"ghost_share":0,"stale_share":0.091,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hadoop","optional":false},{"name":"HPC","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-30T02:40:59Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T09:55:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Req ID: 30576\nAbout Supermicro:\nSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\nJob Summary:\nSupermicro is seeking a talented service engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s). As a Service Engineer, you provide the front line technical direction, advice and support to customers in the operation and maintenance of complex Supermicro's products. You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.\nEssential Duties and Responsibilities:\nIncludes the following essential duties and responsibilities:\nDeploy, maintain, and troubleshoot servers, GPU systems, networking equipment, and configurations in data centers.\nService and diagnose issues with replaceable components in various GPU systems.\nResolve escalations promptly and provide Linux support when necessary.\nCollaborate with managers to develop service programs, share technical knowledge, and train new engineers on data center operations.\nTravel to data centers to address customer issues and deliver hands-on training.\nTake ownership of the customer base, demonstrate independence, and resolve technical problems effectively within data centers.\nManage time efficiently, work flexible hours, and travel between data center locations as required.\nProduce detailed reports and metrics on data center operations and performance.\nQualifications:\nBachelor’s degree in a computer-related field or equivalent professional experience.\nHands-on experience with servers (Supermicro, EMC, DELL, HP, Nvidia).\nStrong hardware diagnostics skills and experience with BIOS, UEFI Shell, PXE, and DOS.\nCertification or experience in Windows and Linux environments (large enterprise experience is a plus).\nProven break/fix and on-site customer service experience.\nStrong technical communication skills for cross-functional collaboration.\nExcellent written/verbal communication, project management, and time management skills.\nAbility to lift at least 50 lbs and stand for extended periods.\nFull professional proficiency in English.\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. 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