{"id":1589221,"url":"https://alion.io/job/supermicro-sr-technical-account-manager","title":"Sr. Technical Account Manager","company":{"id":58834,"name":"Supermicro","domain":"supermicro.com","url":"https://alion.io/company/supermicro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Hadoop","optional":false},{"name":"HPC","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-18T07:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-01T15:34:32Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Job Req ID: 28362\nAbout Supermicro:\nSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\nJob Summary:\nThe Sr. Service Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. TAM's are a critical part of post-sales support and needs to be able to demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.\nEssential Duties and Responsibilities:\nIncludes the following essential duties and responsibilities (other duties may also be assigned):\nWork closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers\nIntroduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc.\nSolve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution\nMonitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required\nGather and compile technical support documentations for training help desk and field engineers\nManage various escalations from the customers and direct them appropriately\nVisit customers to understand customer’s requirements and present service solutions (often accompanied by sales)\nPlan and coordinate onsite integration activities\nAbility to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.\nTravel is required (up to 25%)\nQualifications:\nBachelor's degree in engineering or other technical field preferred\n8+ years of experience in engineering/IT industry\nStrong background working with x86 based line of products\nMust be punctual and detail-oriented. Fluent in English\nExcellent communication (both oral and written) and interpersonal skills\nExcellent troubleshooting and problem solving skills\nAbility to work efficiently under pressure as many escalated issues tend to be urgent and unexpected\nFamiliarity with Linux and Virtualization is a plus\nSalary Range\n$105,000 - $140,000\nThe salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.","description_format":"text","description_chars":3792,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-10-01T15:31:36Z"}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.804,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["conf:11","win:mid","comp:brand"],"computed_at":"2026-10-02T03:08:55Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/supermicro-sr-technical-account-manager","json_url":"https://alion.io/job/supermicro-sr-technical-account-manager.json","meta":{"generated_at":"2026-10-02T03:08:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4341,"day_limit":5000,"remaining_today":659,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}