{"id":1589362,"url":"https://alion.io/job/supermicro-sr-technical-writer","title":"Sr. Technical Writer","company":{"id":58834,"name":"Supermicro","domain":"supermicro.com","url":"https://alion.io/company/supermicro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":97,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Adobe InDesign","optional":false},{"name":"Adobe Photoshop","optional":false},{"name":"Hadoop","optional":false},{"name":"HPC","optional":false}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-16T16:04:10Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Job Req ID: 30143\nAbout Supermicro:\nSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\nJob Summary:\nSupermicro is seeking a Senior Technical Writer to develop, review, and improve technical service documentation for complex server, storage, GPU, liquid-cooled, and rack-scale systems.\nThe successful candidate will work closely with Product Management, Field Service, Training and other subject-matter experts to translate complex technical information into clear, accurate, and field-ready documentation.\nThis role will focus primarily on service manuals, component-replacement procedures, troubleshooting instructions, technical diagrams, service checklists, and related documentation used by Field Engineers and Service teams. The position will also support customer training proposals, reusable technical content, and documentation standards.\nEssential Duties and Responsibilities:\nIncludes the following essential duties and responsibilities (other duties may also be assigned):\nDevelop, review, and maintain service manuals, component-replacement procedures, troubleshooting guides, work instructions, service checklists, and technical reference materials.\nEnsure documentation is technically accurate, complete, easy to understand, and usable by Field Engineers and Service teams.\nTranslate complex product and engineering information into clear, step-by-step service procedures.\nCreate and improve technical diagrams, cable maps, component illustrations, system architecture diagrams, flowcharts, and other visual aids.\nDocument safety precautions, prerequisites, required tools, supported configurations, and verification steps for service procedures.\nInterview engineers, Product Managers, Field Engineers, trainers, and other subject-matter experts to gather and validate technical information.\nReview products, prototypes, engineering specifications, and existing documentation to identify missing or unclear service information.\nCoordinate documentation reviews, approvals, revisions, and release schedules with cross-functional stakeholders.\nEnsure that documentation remains aligned with product changes, engineering updates, field feedback, training materials, and certification programs.\nConsolidate, organize, and improve existing technical documentation and establish consistent templates, terminology, and writing standards.\nManage document versions and ensure that approved content is stored and maintained according to applicable document-control and quality requirements.\nIncorporate feedback from Field Service, Training, customers, and partners to continuously improve documentation quality and usability.\nSupport the development of customer training proposals, scopes of work, course descriptions, and reusable technical content.\nContribute to technical and learning-related content that communicates the organization’s programs, expertise, and achievements.\nRecommend and help improve the tools, templates, processes, and publishing methods used to create and deliver technical documentation.\nQualifications:\nBachelor’s degree in Technical Communication, English, Engineering, Computer Science, Information Technology, or a related field preferred.\nFive or more years of experience developing technical documentation, preferably for servers, data-center products, computer hardware, electronics, or other complex technical systems.\nDemonstrated experience writing service manuals, repair procedures, installation guides, troubleshooting guides, work instructions, or similar technical content.\nStrong understanding of computer systems, server hardware, components, networking, storage, or data-center technologies.\nAbility to understand complex technical products and translate engineering information into clear, accurate, user-focused documentation.\nStrong interviewing and information-gathering skills, with the ability to work effectively with technical subject-matter experts.\nExperience creating or editing technical diagrams, illustrations, flowcharts, and other visual documentation.\nExcellent written and verbal English communication skills, with strong attention to detail, consistency, grammar, and accuracy.\nStrong project-management and organizational skills, with the ability to manage multiple documentation projects and deadlines.\nAbility to work effectively across Engineering, Product Management, Field Service, Training, Quality, and other global teams.\nProficiency with Microsoft Word, PowerPoint, Excel, and Visio.\nExperience with technical-authoring and publishing tools such as Adobe FrameMaker, Adobe InDesign, MadCap Flare, or similar platforms.\nWorking knowledge of Adobe Acrobat, Illustrator, and Photoshop is desirable.\nExperience with structured authoring, content-management systems, DITA/XML, or document-control processes is a plus.\nExperience working within ISO or other quality-management standards is preferred.\nPreferred Experience\nExperience documenting server, GPU, liquid-cooling, rack-scale, or data-center hardware.\nExperience observing or performing hardware installation, component replacement, or service procedures.\nExperience developing documentation for global Field Service or technical-support audiences.\nExperience supporting training proposals, customer-facing technical content, or learning and certification programs.\nSalary Range\n$120,000 - $150,000\nThe salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.","description_format":"text","description_chars":6656,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-10-01T15:33:07Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.695,"p_room":0.45,"age_days":31,"expected_fill_days":20,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":false},"html_url":"https://alion.io/job/supermicro-sr-technical-writer","json_url":"https://alion.io/job/supermicro-sr-technical-writer.json","meta":{"generated_at":"2026-10-16T23:44:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5839,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58834},"rest":"https://alion.io/mcp/rest/get_company?id=58834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupermicro-sr-technical-writer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupermicro-sr-technical-writer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupermicro-sr-technical-writer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supermicro-sr-technical-writer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupermicro-sr-technical-writer"}]}