{"id":1588764,"url":"https://alion.io/job/supermicro-technical-account-manager-2","title":"Technical Account Manager","company":{"id":58834,"name":"Supermicro","domain":"supermicro.com","url":"https://alion.io/company/supermicro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":51000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1358},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hadoop","optional":false},{"name":"HPC","optional":false},{"name":"Linux","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-05T21:33:04Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Req ID: 29980\nAbout Supermicro:\nSupermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\nJob Summary:\nService Technical Account Manager is responsible for post sales management of assigned accounts for global service customers. TAM will serve as the main escalation point of contact for the service customers and will be working closely with engineering teams, sales, and various internal and external organizations in supporting the customers. TAM's are a critical part of post-sales support and needs to be able to demonstrate technical aptitude in working with server products in addition to excellent interpersonal skills.\nEssential Duties and Responsibilities:\nIncludes the following essential duties and responsibilities (other duties may also be assigned):\nUnderstand and be able to articulate the Supermicro Global Service Offering. \nIntroduce Supermicro Global Service program to the customers.\nProvide Supermicro Global Service program training to sale, Product Manager, Field Application Engineers (FAE), Management and other organization within Supermicro. \nWork closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers.\nIf require, step in to process RMA for customer. \nPeriodically (or on demand) follow up with the customers for operations review ABR, QBR etc.\nSolve issues/challenges escalated by Service Desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution.\nMonitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely.\nGather and compile technical support documentations for training Service Desk and field engineers.\nManage various escalations from the customers and direct them appropriately.\nVisit customers to understand customer’s requirements and present service solutions (often accompanied by sales).\nPlan and coordinate onsite integration activities and act a project manager when require.\nSet correct expectation for customer and sales.\nLead and manage customer repair and troubleshooting process.\nPerform follow up session after customer issue is resolved.\nCommunicate effective to sale and end customer on follow up items. \nTravel is required (up to 25%)\nQualifications:\nBachelor's degree in engineering or other technical field or equivalent experience. \n5+ years of experience in engineering/IT industry.\nStrong background working with x86 based line of products.\nMust be punctual and detail-oriented.\nExcellent and concise communication (both oral and written) and interpersonal skills.\nExcellent troubleshooting and problem-solving skills.\nAbility to work efficiently under pressure as many escalated issues tend to be urgent and unexpected.\nFamiliarity with Linux and Virtualization is a plus.\nFederal Government clearance is a plus\nSalary Range\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.","description_format":"text","description_chars":3853,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Enterprise Storage Systems","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-10-01T15:29:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.951,"p_room":0.9,"age_days":5,"expected_fill_days":12,"reasons":["conf:1","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/supermicro-technical-account-manager-2","json_url":"https://alion.io/job/supermicro-technical-account-manager-2.json","meta":{"generated_at":"2026-10-06T00:07:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":98,"day_limit":5000,"remaining_today":4902,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58834},"rest":"https://alion.io/mcp/rest/get_company?id=58834"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupermicro-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupermicro-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupermicro-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supermicro-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupermicro-technical-account-manager-2"}]}