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We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.\nEssential Duties and Responsibilities:\nThis role will be based in the headquarters located in Bade, Taoyuan, Taiwan.\nDuties and Responsibilities:\n- Serve as first point of contact and address to customer’s inquiries and questions regarding to Supermicro products, solutions, and services\n- Act as pre and post sales liaison between field and cross-functional product management teams\n- Identify, document, and resolve customer issues; escalate critical customer’s questions and issues to the correspondent team and management\n- Assisting clients to perform basic troubleshooting via phone, e-mail, or web portal\n- Provide inputs to designing team on customer’s feedback on new products improvement\n- Provide technical support over the phone/or web to customers on hardware and software issues\n- Drive customer satisfaction through service excellence\n- Ability to work flexible hours\nQualifications:\n- For senior position with 5 years above of hands-on experience in hardware or solution industry\n- Strong customer focus mindset\n- Solid interpersonal skill in verbal and written, ability to communicate effectively with both external and internal stakeholders efficiently in English/ Chinese\n- Strong analyzing and troubleshooting skills\n- Prior repair and support experience in hardware industry is a plus\n- Ability to resolve complex issues with high level of ambiguity\nEEO Statement\nSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population. 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