{"id":3648225,"url":"https://alion.io/job/supermove-senior-implementation-manager","title":"Senior Implementation Manager","company":{"id":720801,"name":"Supermove","domain":"supermove.com","url":"https://alion.io/company/supermove-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"QuickBooks","optional":false},{"name":"Voice Agents","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-02T22:48:42Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T23:15:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Supermove\nSupermove builds software and AI for moving companies. We've raised $30M from Andreessen Horowitz (a16z) and other investors. We started in 2019 as the system that runs a moving business: sales, operations, crews, billing. Today that system runs moving companies across the US, Canada and Australia, from single-location movers to some of the largest van lines and franchise systems in North America.\nNow we're putting AI to work on top of it. Our voice agents answer and call leads, book moves, and hand off to a person at the right moment. Autopilot, our agent platform, goes further. It answers questions about the business in plain language, flags what needs attention, and handles work that used to take a person's whole day, from working the inbox to updating jobs.\nThe role\nEvery moving company runs on its own logic: its own rates and tariffs, its own way of paying crews and commissioning salespeople, its own accounting system, and often a van line with rules of its own. When a customer signs, someone has to turn all of that into a working Supermove account. That's you.\nYou'll own implementations from kickoff to go-live and a clean handoff to our customer success team, running several at once. On our largest accounts, you'll work alongside a Key Account Director who owns the relationship and the results. You own the build.\nThis is a hands-on role. You won't write requirements and hand them to someone else. You'll be inside Supermove every day, configuring, testing, and tracing why an invoice or a sync came out wrong. The people who love this job would rather be in the tool than reporting on it.\nWhat you'll do\nRun implementations from kickoff to go-live: discovery, configuration, testing, training, launch. Set the dates and hold the customer and our team to them.\n\nTurn how a customer charges and pays into working configuration: pricing and tariffs, billing formulas, hourly minimums, crew pay, and salesperson and contract-driver commissions.\n\nDesign account structures for multi-location companies and franchise systems, and build master templates that dozens or hundreds of locations can start from.\n\nSet up and fix accounting integrations. Map the general ledger, get invoices and vendor bills flowing to Sage Intacct or QuickBooks, and help the customer's finance team reconcile.\n\nConnect customers to their van lines (Unigroup, SIRVA and others) so orders, statements and settlements flow without retyping.\n\nSet up voice agents and Autopilot workflows with the customer. Decide where the AI acts on its own and where a person signs off, then listen to real calls and fix what's failing.\n\nUse AI agents to do the work faster: investigating issues, drafting configuration, working through data, answering customer questions. Then help define what our own configuration and Autopilot agents should do next.\n\nTurn what customers run into into clear bug reports and product requests, with screenshots and the customer's own words, and follow them through with engineering.\n\nTrain customer teams, from office staff to crews, around how they'll actually use the system, not a generic tour of features.\n\nImprove how we implement. Own the templates, checklists, QA and handoff steps, and teach new team members.\n\nWhat this role asks of you\nComfort with how money moves. You know what a general ledger, AP and AR, a vendor bill and a reconciliation are, and you can talk to a controller in their language.\n\nLogic and formulas. You can turn a commission sheet or a rate contract into rules a system can run, and spot the case that breaks them.\n\nComfort ahead of the documentation. We're putting AI into an industry that's never had it, so there's often no runbook yet. You'll design the approach while running it, then write it down so the next implementation starts further ahead.\n\nAI as a working tool. You already use AI to get more done, not as a novelty. Candidates who've built it into how they work stand out.\n\nPatience with a low-tech user base. Dispatchers, sales reps, and owners who've run the same way for twenty years. Changing how they work takes credibility on the ground as much as a project plan.\n\nWhat we're looking for\n5+ years implementing or configuring complex business software (ERP, accounting, payroll, field-service, or vertical SaaS) for customers, owning the go-live. Experience with field-heavy businesses like construction, home services, fleet or logistics is a plus.\n\nAccounting or bookkeeping experience is a big plus.\n\nTechnical enough to troubleshoot. You understand APIs, webhooks and data syncs well enough to tell where something broke. SQL or light scripting is a plus.\n\nYou've run several projects at once without dropping any, and you can tell us how.\n\nClear and steady with customers, whether you're training a dispatcher or telling a controller why the numbers don't match yet.\n\nYou write clearly. A lot of this job happens in writing.\n\nMoving, van-line or relocation experience is a plus. We'll teach you the industry.\n\nWhy this role matters\nA moving company trusts us with how it quotes, bills, pays its people and closes its books. If implementation gets that right, everything built on top of it works, AI included. You'll shape how we implement as we grow into larger and more complex customers, and how our own AI agents take on more of this work.","description_format":"text","description_chars":5333,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-11-02T23:25:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:2","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/supermove-senior-implementation-manager","json_url":"https://alion.io/job/supermove-senior-implementation-manager.json","meta":{"generated_at":"2026-11-04T01:21:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720801},"rest":"https://alion.io/mcp/rest/get_company?id=720801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsupermove-senior-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsupermove-senior-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsupermove-senior-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/supermove-senior-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsupermove-senior-implementation-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3648225}},{"tool":"search_jobs","arguments":{"company":"supermove.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3648225},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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