{"id":2774182,"url":"https://alion.io/job/superops-product-support-specialist","title":"Product Support Specialist","company":{"id":2746254,"name":"Superops","domain":"superops.com","url":"https://alion.io/company/superops","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-08T19:00:51Z","employer_posted_date":null,"last_verified_at":"2026-10-08T19:00:51Z","board_verified":false,"closed_at":null,"days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"ABOUT SUPEROPS\nSuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT.\n\nNow we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes.\n\nAbout the Role\nWe are seeking a proactive and customer-focused Product Support Specialist to join our fast-paced team in Chennai. You'll collaborate closely with Product, Engineering, and Customer Success teams to resolve technical challenges, gather user feedback, and contribute to a seamless support experience. Your insights will play a key role in improving customer satisfaction and shaping the overall product experience.\n\nTitle:- Product Support Specialist \nLocation: Chennai (In-office)\nShift: Rotational Shift\n\nResponsibilities\nAs a Product Specialist, your responsibilities will include:\nGuiding Users Effectively: Provide clear troubleshooting steps and regular updates to build trust and foster positive relationships with users.\nAddressing Technical Challenges: Diagnose and resolve product-related issues to ensure a seamless user experience.\nEnsuring Efficient Problem Resolution: Collaborate with engineering teams to identify and fix product bugs. Perform thorough functionality testing to prevent adverse impacts on end users.\nDocumenting and Sharing Knowledge: Maintain support resources to empower both customers and internal teams.\nContributing to Team Success: Participate in regular team meetings, share insights, and contribute to product improvements.\n\nTypical Support Responsibilities\nRespond promptly, courteously, and effectively to customer inquiries via chat, email, and phone.\nExcel in debugging and troubleshooting complex issues.\nEscalate complex problems to higher-level support or development teams when necessary.\nActively address and resolve customer concerns to ensure satisfaction.\nIT Infrastructure Monitoring: Have a basic understanding of IT infrastructure monitoring tools to proactively identify and resolve potential issues before they affect customers. This is a must-have qualification, as the product revolves around IT infrastructure.\nTroubleshooting Windows and macOS Systems: Provide expert-level support for Windows and macOS, resolving hardware and software issues efficiently.\nIT Network Troubleshooting (Advantageous): Experience in diagnosing and resolving IT network issues is an asset for handling connectivity and network-related challenges.\nScripting Knowledge (Advantageous): Knowledge of shell, bat, or PowerShell scripting is a plus, as it can be used to automate routine tasks and enhance support processes.\n\nQualifications\nTo excel in this role, you should have:\n2-5 years of proven experience in technical support and customer service.\nStrong technical aptitude and a passion for problem-solving.\nExcellent written and verbal communication skills.\nFamiliarity with IT infrastructure monitoring tools (ITSM).\nProficiency in troubleshooting Windows and macOS systems.\nKnowledge of shell, batch, or PowerShell scripting (advantageous).\nExperience in diagnosing and resolving IT network issues (advantageous).","description_format":"text","description_chars":3921,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T05:42:01Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.745,"p_room":0.75,"age_days":16,"expected_fill_days":20,"reasons":["seen:16","win:late","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/superops-product-support-specialist","json_url":"https://alion.io/job/superops-product-support-specialist.json","meta":{"generated_at":"2026-10-25T23:40:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33447,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2746254},"rest":"https://alion.io/mcp/rest/get_company?id=2746254"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuperops-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuperops-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuperops-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/superops-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuperops-product-support-specialist"}]}