{"id":2796003,"url":"https://alion.io/job/superplum-customer-support-executive","title":"Customer Support Executive","company":{"id":4442699,"name":"Superplum","domain":"superplum.com","url":"https://alion.io/company/superplum","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":12500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2024-08-01T07:23:08Z","employer_posted_date":"2024-08-01","last_verified_at":"2026-10-22T01:33:29Z","board_verified":true,"closed_at":null,"days_open":811,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":810},"description":"Location: Gurgaon\nPosition: Customer Support Executive\nQualification: Any Graduate/MBA Regular Preferred\nExperience: 0-3 Years\nJob Description:\nThe Customer Support Executive is responsible for managing customer queries and complaints. They interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.\nResponsibilities:\nManage orders from B2C Shopify and coordinate with DC team for timely delivery\nSolve customer queries and maintain customer complaint database\nLead generation for B2B clients (corporates, restaurants, etc)\nManage order and delivery database for B2C customers\nTake feedback from B2C and B2B customers for our products\nManage customer interaction over WhatsApp, email and phone for both B2B and B2C\nRequirements:\nHigh school diploma or equivalent; a college degree is preferred.\nProven customer support experience or experience as a client service representative.\nStrong phone contact handling skills and active listening.\nFamiliarity with CRM systems and practices.\nCustomer orientation and ability to adapt/respond to different types of characters.\nExcellent communication and presentation skills.\nAbility to multitask, prioritize, and manage time effectively.\nProblem-solving skills and the ability to think analytically.\n Proficiency in English is a plus.","description_format":"text","description_chars":1353,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain"],"lifecycle":[{"event":"open","at":"2026-10-17T23:28:46Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.093,"p_room":0.28,"age_days":810,"expected_fill_days":20,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/superplum-customer-support-executive","json_url":"https://alion.io/job/superplum-customer-support-executive.json","meta":{"generated_at":"2026-10-22T01:35:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":697,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4442699},"rest":"https://alion.io/mcp/rest/get_company?id=4442699"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsuperplum-customer-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsuperplum-customer-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsuperplum-customer-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/superplum-customer-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsuperplum-customer-support-executive"}]}