Account Director

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.

What you’ll do

• Own the end-to-end relationship for 5-10 enterprise customers, driving retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build strong relationships with senior stakeholders and procurement teams.
• Translate customer goals into scalable creative programs and solutions.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
• Monitor account health, burn rates, and pacing to ensure performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside’s model.
• Identify opportunities to leverage AI and automation to improve customer outcomes.
• Coach and develop PMs and Producers to raise the bar on delivery and customer management.
• Partner with Creative, Product, and Operations to align on resourcing and execution.

What you'll need to succeed

• 5-10+ years of experience in account management or client services in creative, marketing, or digital environments.
• Proven track record of managing and growing enterprise or high-value global accounts.
• 3-5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
• Strong commercial acumen with ownership of revenue, retention, and growth targets.
• Experience working with enterprise, SaaS, D2C, or B2B clients.
• Proven ability to manage senior stakeholders and navigate complex organizations.
• Experience leading and developing cross-functional teams.
• Strong operational mindset with the ability to scale delivery while maintaining quality.
• Ability to translate business objectives into actionable programs and outcomes.
• Excellent communication skills with a structured, solution-oriented approach.