{"id":427270,"url":"https://alion.io/job/superside-account-director","title":"Account Director","company":{"id":3148,"name":"Superside","domain":"superside.com","url":"https://alion.io/company/superside","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":51,"open_postings":10,"ghost_share":0.8,"stale_share":0,"repost_share":0.1,"time_to_fill_p50_days":56,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"contractor","work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2650},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-25T09:42:17Z","employer_posted_date":"2026-02-25","last_verified_at":"2026-10-27T19:59:22Z","board_verified":true,"closed_at":null,"days_open":244,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":243},"description":"Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner.\nThis role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts.\nWhat you’ll do\nOwn the end-to-end relationship for 5-10 enterprise customers, driving retention, expansion, and executive trust.\nDevelop and execute account growth strategies, identifying upgrade and expansion opportunities.\nLead renewals and commercial negotiations in partnership with leadership.\nBuild strong relationships with senior stakeholders and procurement teams.\nTranslate customer goals into scalable creative programs and solutions.\nPartner with Project Managers and Producers to ensure seamless delivery across workstreams.\nAct as the senior escalation point, resolving issues quickly and maintaining customer confidence.\nMonitor account health, burn rates, and pacing to ensure performance and profitability.\nDevelop ROI-driven business cases that demonstrate the value of Superside’s model.\nIdentify opportunities to leverage AI and automation to improve customer outcomes.\nCoach and develop PMs and Producers to raise the bar on delivery and customer management.\nPartner with Creative, Product, and Operations to align on resourcing and execution.\nWhat you'll need to succeed\n5-10+ years of experience in account management or client services in creative, marketing, or digital environments.\nProven track record of managing and growing enterprise or high-value global accounts.\n3-5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).\nStrong commercial acumen with ownership of revenue, retention, and growth targets.\nExperience working with enterprise, SaaS, D2C, or B2B clients.\nProven ability to manage senior stakeholders and navigate complex organizations.\nExperience leading and developing cross-functional teams.\nStrong operational mindset with the ability to scale delivery while maintaining quality.\nAbility to translate business objectives into 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