{"id":1172495,"url":"https://alion.io/job/superstaff-customer-service-representative-healthcare","title":"Customer Service Representative - Healthcare","company":{"id":669239,"name":"Superstaff","domain":"superstaff.com","url":"https://alion.io/company/superstaff-2","size_band":null,"is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-24T08:35:44Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T10:52:50Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Contact Center Associate will take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers. The Contact Center Associate works with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines.\nEssential Duties:\nAnswer incoming calls from members and providers and follow-up with outbound calls as necessary.\nResolve general member and provider issues by phone or email.\nIdentify and escalate issues as necessary.\nRecognize and document trends or problems that may arise in operations and alert management when needed.\nProvide accurate health sharing information and service to members and providers.\nObtain and review medical records as necessary.\nEnsure member information and eligibility is accurate and up to date.\nExplain detailed information regarding eligibility to both members and providers.\nIs coachable and willing to learn.\nCapable of providing the greatest customer service experience possible.\nSkills Required:\nCritical thinking and problem-solving skills\nSelf-motivated, goal-oriented individual\nExcellent written, verbal, and interpersonal communication skills\nWork independently and in a team environment\nStrong computer skills and working knowledge of Microsoft Outlook\nExcellent phone etiquette and customer service skills as majority of time will be spent on the phone\nFamiliarity with medical policies and procedures and HIPPA\nRequirements\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation/Experience:\nHigh School Diploma and/or GED required\nAt least 1 year of customer service experience required\nHealthcare experience preferred (reviewing and/or verifying medical records)\nAssociates or higher degree preferred\nTechnical Knowledge:\nGoogle Suite including Share Drives, Email and Internet\nCall center phone software and/or operating systems\nSalesforce knowledge preferable\nBenefits\nHMO with 1 free dependent upon hire\nLife Insurance\n10% Night Differential\n20 PTO credits annually\nVL and SL cash conversion\nAnnual Performance-Based Merit Increases and Employee Recognition\nGreat Company Culture\nCareer Growth and Learning\nA laptop will be provided by the company\n20,500PHP basic + allowances\n Onsite (Makati or SM Clark) on the first 6 months, then will transition to WFH\n 9:00 PM - 6:00 AM PHT (Weekends Off)","description_format":"text","description_chars":2688,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T08:35:44Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","agency","win:early"],"computed_at":"2026-09-24T12:07:15Z"},"pay":null,"html_url":"https://alion.io/job/superstaff-customer-service-representative-healthcare","json_url":"https://alion.io/job/superstaff-customer-service-representative-healthcare.json","meta":{"generated_at":"2026-09-24T12:07:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}