{"id":1137545,"url":"https://alion.io/job/superstaff-patient-intake-scheduling-coordinator-wfh","title":"Patient Intake & Scheduling Coordinator (WFH)","company":{"id":669239,"name":"Superstaff","domain":"superstaff.com","url":"https://alion.io/company/superstaff-2","size_band":null,"is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":17000,"period":"year","method":"role_country_seniority_unknown","sample_n":51},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:47:38Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T10:52:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nThe Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients of the client. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the cracks.\nResponsibilities & Duties:\nAnswer inbound calls from new patients and respond professionally to inquiries regarding services and appointments\nConduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information\nCollect complete and accurate patient demographic and insurance information\nObtain insurance cards from patients and verify acceptance prior to scheduling\nCoordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance\nCollaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling\nSchedule patient evaluations and follow-up appointments up to 4-6 weeks in advance\nCreate and maintain patient charts with a high level of accuracy and attention to detail\nEnsure all patient data is documented correctly to support clinical and billing workflows\nMaintain organized tracking of patient status to prevent missed follow-ups or dropped leads\nRequirements\nRequired:\nExcellent customer service and patient communication skills\nStrong verbal and written English skills for daily interaction with patients and internal teams\nProven ability to multitask in a fast-paced, patient-facing environment\nStrong organizational skills to ensure timely follow-ups and accurate scheduling\nHigh attention to detail and commitment to accuracy in data entry and documentation\nPreferred:\nExperience in healthcare intake, patient scheduling, or medical front-desk operations\nFamiliarity with insurance verification processes\nExperience working with EMR or patient management systems\nEducational Requirements & Certifications:\nHigh school diploma or equivalent required\nHealthcare administration or related coursework is an advantage\nBenefits\nHMO with 1 free dependent upon hire\nLife Insurance\nNight Differential\n20 PTO credits annually\nVL and SL cash conversion\nAnnual Performance-Based Merit Increases and Employee Recognition\nGreat Company Culture\nCareer Growth and Learning\nA laptop will be provided by the company\nNIGHT SHIFT\nWORK FROM HOME\n Php 30,000 - 34,500 all in","description_format":"text","description_chars":2718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T08:47:38Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","agency","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/superstaff-patient-intake-scheduling-coordinator-wfh","json_url":"https://alion.io/job/superstaff-patient-intake-scheduling-coordinator-wfh.json","meta":{"generated_at":"2026-09-24T11:24:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}