{"id":1322375,"url":"https://alion.io/job/supertails-last-mile-manager","title":"Last Mile Manager","company":{"id":2799246,"name":"Supertails","domain":"supertails.com","url":"https://alion.io/company/supertails","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1379},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-18T10:45:34Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-01T12:00:50Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Last Mile Manager\nRole Overview\nOwn end-to-end last-mile operations with a strong focus on delivery performance, courier governance, RTO reduction, and real-time control tower management.\nKey Responsibilities\n SLA & DOT: Drive delivery SLA adherence and Delivery on Time (DOT) across the network.\nCourier Governance: Manage courier partners and resolve operational issues including wrong/missing/damaged shipments, fake attempts, delivery failures, and customer complaints.\nRTO Management: Drive RTO reduction, identify root causes, and ensure timely RTO reconciliation and closure.\nLast Mile Control Tower: Run the control tower to provide real-time visibility on breaches, pendency, RTOs, exceptions, and critical shipments; drive timely interventions.\nPerformance Management: Track courier performance, identify gaps, and drive corrective actions with partners.\nProcess Improvement: Identify recurring operational gaps and implement initiatives to improve delivery quality, customer experience, and last-mile efficiency.\nIdeal Candidate\n3-8 years of experience in last-mile operations, preferably in e-commerce/D2C/logistics.\nStrong experience in courier partner management and operational problem-solving.\nData-driven with strong analytical and execution skills.\nComfortable managing high-volume, fast-paced last-mile operations.","description_format":"text","description_chars":1333,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-09-26T22:41:42Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":12,"expected_fill_days":35,"reasons":["conf:25","win:mid"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/supertails-last-mile-manager","json_url":"https://alion.io/job/supertails-last-mile-manager.json","meta":{"generated_at":"2026-10-01T19:27:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2018,"day_limit":5000,"remaining_today":2982,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}