{"id":1322381,"url":"https://alion.io/job/supertails-operations-executive","title":"Operations Executive","company":{"id":2799246,"name":"Supertails","domain":"supertails.com","url":"https://alion.io/company/supertails","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1450},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-01-16T10:56:21Z","employer_posted_date":"2026-01-16","last_verified_at":"2026-09-30T04:21:02Z","board_verified":true,"closed_at":null,"days_open":257,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":257},"description":"Job Title: Operations Executive\nDepartment: Operations\nLocation: Bangalore\nJob Description:\nWe are seeking a proactive Operations Executive to support day-to-day operational processes.\nThe role includes ticket management, process tracking, and coordination between teams and\ncustomers to ensure smooth ticket resolution. The candidate should be comfortable in handling\noutbound calls to customers, especially in cases where customers are not responding to doctors’\ncalls or operational follow-ups.\nKey Responsibilities:\nTicket Management & Assignment\nMonitor incoming tickets and assign them to the appropriate team members or\ndepartments.\nTrack ticket status to ensure timely resolution and escalation when needed.\nMaintain service-level timelines and follow up on pending tickets.\nProcess Tracking & Reporting\nTrack ongoing operational processes and identify bottlenecks or delays.\nPrepare and share daily/weekly operational RCA and new ideas if any.\nMaintain accurate documentation and logs of operational workflows.\nOperational Coordination\nCoordinate between cross-functional teams (Support, Quality, Tech, etc.) for\nsmooth execution.\nSupport process improvement initiatives and ensure adherence to standard\noperating procedures (SOPs).\nHandle day-to-day administrative and process-oriented tasks to support operations.\nData & Performance Monitoring\nCollect and analyze operational data to identify trends or areas for improvement.\nAssist in preparing performance metrics and process compliance reports.\nCustomer-Facing Responsibility:\nAct as a bridge between customers and doctors..\nMake outbound calls to customers if they are not responding to doctors’ calls or\nrequire follow-up.\nCollecting details timely with customers through calls, emails, or messages.\nHandle customer interactions professionally with clarity, empathy, and ownership.\nCoordinate internally to ensure customer concerns are resolved promptly and\naccurately.\nSkills & Qualifications:\n1-3 years of experience in operations, coordination, or customer support roles.\nProficient in Excel/G-Sheets, ticketing systems (e.g Freshdesk), and reporting tools.\nStrong communication and organizational skills.\nAbility to multitask and work under minimal supervision.\nExcellent call handling and communication skills with a customer-centric approach.\nAnalytical mindset with attention to detail.\nKey Attributes:\nProcess-driven and accountable.\nProactive problem solver with ownership mindset.\nCollaborative and team-oriented.\nQuick learner and adaptable to changing priorities.\nWork Schedule:\n[Day Shift/Rotational / Flexible based on business needs]\nAbout Supertails\nSupertails is on a mission to revolutionize pet care in India. We’re a digital-first,\nomnichannel platform offering veterinary care, behavioral training, and a curated selection of pet\nsupplies, all designed to empower pet parents to give their furry companions the best quality of life.\nAs we expand our offline healthcare footprint, we’re building a network of advanced pet healthcare\nclinics across India, and we’re looking for passionate professionals to help us bring this vision to\nlife.\nWhy Join Supertails?\nBe part of a fast-growing startup transforming pet healthcare in India.\nWork with a passionate, cross-functional team driving real impact.\nOpportunity to own end-to-end expansion outcomes and shape our clinic networkfootprint.","description_format":"text","description_chars":3373,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-09-26T22:41:42Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.135,"p_room":0.28,"age_days":257,"expected_fill_days":30,"reasons":["conf:25","win:tail","crowd:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/supertails-operations-executive","json_url":"https://alion.io/job/supertails-operations-executive.json","meta":{"generated_at":"2026-10-01T09:57:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":862,"day_limit":5000,"remaining_today":4138,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}